Clinic Service Representative

Clinic Service Representative
Department
Premier Cardiology - Outpatient Clinic
20200 Outer Dr W, Dearborn, MI 48124
Work Schedule
Full-Time (40 Hours Per Week)
Monday - Friday, 8:00 AM - 5:00 PM.
Are you a customer-focused professional with a passion for delivering exceptional service in a healthcare setting? We're looking for a Clinic Service Representative to join our dynamic team in Dearborn, a thriving community with a diverse patient population. In this role, you'll be the welcoming face of our clinic, creating positive first impressions and ensuring seamless patient experiences. You'll manage critical front-desk operations while supporting our clinical team in delivering outstanding care. If you're organized, detail-oriented, and genuinely enjoy helping others, we'd love to meet you!
Greet patients and visitors with warmth and professionalism, ensuring a welcoming clinic environment from the moment they arrive
Perform accurate patient registration, verify insurance information, and explain financial responsibilities in a clear and empathetic manner
Handle cash collections, process payments, and reconcile financial transactions with precision and integrity
Manage patient charts, coordinate discharge processes, and maintain detailed records in compliance with clinic protocols
Multitask efficiently in a fast-paced environment, prioritizing responsibilities while managing frequent interruptions with composure and flexibility
Collaborate with clinical and administrative staff to optimize clinic workflows and support team goals
Respond to patient inquiries and concerns with patience and professionalism, escalating issues appropriately when needed
Required Qualifications
High School Diploma or equivalent
Basic computer skills, including proficiency with software navigation, email communication, and system login/logout procedures
Demonstrated ability to perform calculations accurately and complete forms with attention to detail
Strong interpersonal and communication skills for effective interaction with patients, staff, and visitors
Proven ability to work with detailed information, manage multiple tasks simultaneously, and remain organized in a fast-paced environment
Customer service experience in a healthcare or similar professional setting
Ability to handle cash transactions and maintain accurate financial records
Understanding of patient confidentiality and commitment to maintaining professional discretion
Preferred Qualifications
Previous experience in a clinic or healthcare environment
Familiarity with insurance verification processes or willingness to learn
Experience with electronic health record (EHR) systems or medical office software
Certification in customer service or healthcare administration
Knowledge of HIPAA regulations and patient privacy requirements

Employment type
Full-time

Work arrangement
No