Technical Manager, Tools

CVP is seeking an experienced Technical Manager to support a federal government client in leading and managing a robust suite of collaboration tools in a large-scale, cloud-based environment.
The Technical Manager will serve as the primary technical and client-facing leader for the Tools Management team, directly supervising a team of 4 tools administrators while maintaining hands-on expertise across the toolset. This role requires a confident communicator and trusted advisor who can engage federal clients at the program level while remaining ready to work hands-on when the mission demands it.
Leadership and Client Engagement
Lead, mentor, and manage a team of 4 tools administrators, providing technical direction, workload prioritization, and professional development support
Serve as the primary client-facing leader for CMS federal stakeholders, presenting program status, risks, and recommendations with clarity and confidence
Facilitate and present at client workshops, stakeholder briefings, and program-level reviews
Lead participation in Program Increment (PI) planning events, coordinating dependencies and ensuring tool readiness aligns with PI objectives
Foster a collaborative team culture aligned with CVP values and CMS Agile standards
Technical Execution
Maintain hands-on expertise in Jira, Confluence, and GitHub, with the ability to step in and perform administration, configuration, and troubleshooting as needed
Oversee administration and maintenance of the full collaboration and DevOps toolset, including Jira, Confluence, GitHub Enterprise, Mural, Slack, and SonarQube
Monitor tool health and performance, proactively resolving issues to minimize disruption to development teams
Plan and execute tool upgrades and updates using no-downtime deployment strategies
Serve as the subject matter expert and final technical authority across all supported tools
Reporting and Continuous Improvement
Contribute to sprint, monthly, and PI status reports covering tool availability and platform health
Drive continuous improvement through automation, process optimization, and emerging technology adoption
Oversee development and maintenance of documentation, runbooks, and SOPs for all supported tools
Ability to obtain and maintain a federal government Public Trust clearance
2+ years of experience in a technical management or senior technical lead role, including direct supervision of technical staff
Demonstrated experience presenting to and engaging with federal clients, including facilitation of workshops and PI planning sessions
Hands-on expertise with Jira, Confluence, and GitHub Enterprise, including advanced configuration and administration
Experience managing Jira at scale including workflow configuration, permission schemes, and Agile/SAFe board setup
Experience with SSO/MFA administration, preferably with Okta or similar identity providers
Working knowledge of AWS cloud environments
Strong written and verbal communication skills with a proven track record of briefing federal stakeholders
Desired Skills
Experience in a SAFe or scaled Agile environment supporting multiple development teams
Knowledge of CMS, HHS, or federal IT standards including FISMA, ATO processes, and NIST frameworks
Familiarity with additional tools such as CloudBees CI, JFrog Artifactory, TestRail, Grafana, or Splunk
Relevant certifications such as Atlassian Certified Professional, AWS Certified SysOps Administrator, or SAFe certification
About CVP
CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.
CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.
At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

Work arrangement
Yes