Store Supervisor

Overview / Summary
As Store Supervisor, you are a key driver of daily shopfloor performance at Dyson. You lead by example, delivering world-class product demonstrations, supporting the team with guidance and coaching, and ensuring every customer receives an exceptional experience. You are accountable for smooth daily operations, team motivation, and upholding Dyson’s high standards on the shopfloor.
Key Responsibilities
Customer Experience & Store Standards
Deliver hands-on Dyson demonstrations, driving customer engagement and satisfaction
Ensure the shopfloor is always clean, organized, and visually aligned to Dyson standards
Address and resolve customer queries and minor escalations promptly and professionally
Set the tone for service culture and customer focus throughout the team
Team Support, Coaching & Task Management
Direct and support the daily activities of Experts and Stylists on the shopfloor
Onboard new team members, demonstrating best practices and Dyson behaviors
Provide day-to-day feedback and coaching, fostering a positive and high-performing team environment
Help communicate daily targets, track progress, and motivate the team to achieve results
Lead daily huddles or briefings to ensure clear alignment and energy on the floor
Sales & Performance
Assist in delivering sales targets through personal selling and team support
Encourage and support product mix and attachment rate improvements (such as accessories and premium lines)
Report sales progress or concerns directly to the Assistant Store Leader or Store Leader
Operations & Compliance
Take responsibility for stock handling, replenishment, and accurate product displays
Ensure adherence to operational processes, including cash handling and health and safety
Support loss prevention and report any stock or security issues immediately
Monitor POS materials and manage minor maintenance needs on the shopfloor
Brand & Culture
Act as a Dyson role model, demonstrating integrity, passion for technology, and a commitment to outstanding customer experience
Promote a culture of innovation, quality, and teamwork
Support in driving local initiatives and communicating brand campaigns to the team
How Success is Measured
Achievement of daily and weekly sales and conversion goals
Customer experience metrics (NPS, Mystery Shopper, Google reviews)
Team engagement (feedback, collaboration, adherence to Dyson values)
Operational excellence (stock management, cleanliness, compliance)
About You
Experience in a retail or customer-facing environment, ideally with team responsibilities
Confident, approachable, and energetic shopfloor leader
Strong communication and coaching skills
Detail-oriented and reliable, takes pride in high standards and teamwork
Able to work flexible hours, including weekends and holidays
Strong interest in technology and customer service
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.