Production Support Engineer

Job Title: Production support Engineer
Location: DLF Cybercity, Porur, Chennai- India
Experience: 3 – 5 Years
About the Job:
We are seeking a talented and dedicated Digital & Mobile Bank Production Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation and availability of our digital and mobile banking services. You will play a critical role in troubleshooting and resolving technical issues, providing support to customers and internal teams, and contributing to the ongoing improvement of our digital and mobile banking platforms.
Job Responsibilities:
Production Support: Monitor digital and mobile banking systems and applications for availability, performance, and security. Proactively identify and resolve technical issues, incidents, and outages to minimize service disruptions. Collaborate with cross-functional teams to investigate and address root causes of issues.
Customer Support: Provide timely and efficient support to customers experiencing technical difficulties with digital and mobile banking services. Communicate effectively with customers, offering assistance and guidance to resolve their issues.
Documentation and Reporting: Maintain detailed documentation of support processes, incident reports, and resolutions. Generate reports on system performance and incident trends for management review.
Continuous Improvement: Participate in post-incident reviews to identify areas for improvement in processes and systems. Suggest and implement enhancements to improve system stability, performance, and security.
Collaboration: Work closely with development and QA teams to ensure seamless deployment of new features and updates. Collaborate with external vendors and partners to address integration and technical issues.
Preferred Experience and Qualifications:
Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience in production support or a similar role within the banking or financial industry.
Strong knowledge of digital and mobile banking systems, including mobile apps, online banking, and payment processing.
Proficiency in scripting languages (e.g., Python, Bash) and experience with automation tools.
Familiarity with ITIL or other IT service management frameworks.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Ability to work in a fast-paced, 24/7 production support environment.
IT certifications (e.g., ITIL, CompTIA) a plus.
Knowledge of DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes).
Experience with cloud platforms (e.g., AWS, Azure, GCP).
Experience and working knowledge with Java and Spring boot
Familiarity with mobile app development and mobile device management.
Security certifications (e.g., CISSP, CISM) for ensuring the security of banking systems.
Who are we looking for?
Willingness to go the extra mile for success.
A talented individual who embodies our company’s core values of teamwork, honesty, reliability, sense of humour and street smart
Energetic and lively.
As our approach to banking is far from ordinary, we are looking for an innovative and creative individual to join our team.
About Tonik:
We are a transformative digital bank with a mission to revolutionize the way money works. We create better financial products for the world by encouraging inclusivity through simplifying processes, reducing costs, improving transparency, and embracing flexibility to empower more people with unique financial needs. All these are on the most secure mobile banking platform. To enable this, innovation is woven into the DNA of our company. We do not just search for the best talent, but for people who seek to challenge the status quo and are passionate about transforming the impossible into reality.
Tonik (www.tonikbank.com) is the first digital-only neo bank in the Philippines, providing loan, deposit, payment, and card products to consumers on a highly secure digital banking platform.The neo bank operates based on the first private digital bank license issued by the Bangko Sentral ng Pilipinas. Tonik is led by a team of retail finance veterans who have previously built and scaled multiple retail banks and fintechs across the global emerging markets. It is backed by top international venture capital funds. Tonik operates out of hubs in Singapore (HQ), Manila and Chennai.

Work arrangement
No