Senior Admission Counselors

Role Overview
Call prospective leads to introduce the company’s offerings, understand their requirements, and assess interest.
Schedule and confirm in-person visits with prospective leads at the center/office.
Follow up consistently to ensure scheduled leads convert into actual walk-ins.
Counsel walk-in prospects in person, addressing queries and concerns, and recommending the most suitable options.
Close the lead by finalizing enrollment/admission/sale and completing all required documentation and payment formalities.
Maintain accurate and updated records of calls, footfall, and conversions in the CRM or tracking sheet.
Build rapport and trust with leads to improve conversion rates and reduce drop-offs.
Coordinate with the marketing/sales team to provide feedback on lead quality and follow-up outcomes.
Meet assigned targets for calls made, footfall generated, and leads closed.
Key Responsibilities
Contact leads via phone to introduce the company’s offerings and assess interest.
Schedule and confirm site visits or in-person meetings with prospective customers.
Follow up consistently to ensure the lead converts the scheduled visit into an actual walk-in.
Engage with the customer during the visit, address objections, and guide them through the closing process.
Close the lead by finalizing the sale/agreement and ensuring all required documentation is completed.
Maintain accurate records of calls, footfall, and conversion status in the CRM or tracking sheet.
Key Skills
Excellent verbal communication and interpersonal skills.
Strong persuasion and negotiation ability.
Patience and persistence in following up with leads over multiple touchpoints.
Basic computer literacy for CRM/data entry.
Ability to work towards targets in a fast-paced environment.
Qualifications
Prior experience in counselling, telecalling, or sales is an advantage.
Fluency in Hindi and English.

Work arrangement
No