Customer Service Executive - Service Delivery

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Broad outline of the Role
Responsible for driving day to day system and service engineering and operations. This is an operational role within Fibre services to Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Minimum Qualification & Experience
Technical/ Engineering degree with 3-5 years of experience
Key Responsibilities
Support Fiber Planning and Design
To update GIS systems with the Defects documents received
To co-ordinate with On-shore Stockholders and Suppliers to complete the Assigned works on time.
To maintain SLA and FTR 100%
To maintain Self data and customer data secured and without error.
To be active in Customer and internal meetings.
Technical Competencies
Candidate should Know about Telecom network Architecture and its components, should have detailed knowledge on Optical Fiber Network and Geographical information system and its tools such as GIS, Small world etc. Should have detailed knowledge about Fiber planning, Designing and As-builts, Quantity Surveying and Supplier management.
Candidate should have good Communication skills to have different level of conversations with the on-shore / Off-shore stake holders.
Responsible for new build, customer connections, network upgrades, diversionary works, and customized solutions
Continued driving of improvement in costs, timescales, and quality
To produce detailed industry-standard documentation of the design -Defects Allocations and update on Inventory Management Systems
Design of the telecommunications industry and its practices/standards regarding the fibre construction costs to build an optical network
Must have skills in defining, evaluating, solving, and presenting alternatives to complex engineering problems and in applying engineering and economic principles while conducting studies and surveys to analyze a technical system or design
Tools & Application
Aurora/Symology
Permit Validation
SharePoint/Share list
Cost Recovery for Damaged asset by Third Party

Work arrangement
No