Customer Service Executive - Provisioning & Configuration

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Porting Function
Employment Type Engineer
Reporting Manager Fulfilment Manager
Location Chennai
Role Purpose Provide Voice Network Activation
Key Responsibilities / Accountabilities The applicant is responsible to ensure the provisioning are as per the design and that the requirement detailed in the internal system are met.
Ability to understand diagram and documentation for network communication system.
Ability to co-ordinate with various stakeholders during entire lifecycle of the order.
In-depth understanding of telecom standards and protocols.
Exposure of working in multi-vendor, multi-platform eco-system.
Good understanding on voice network.
Understanding of Number Portability.
Login to Voice network elements like Oracle SBC, Ribbon SBC, DMS and C20 Switches and Trunk group and routing configurations verifications.
Experience in configuration and provisioning of enterprise voice services like ISDN PRI, SIP PRI.
Must have experience in Routing and Switching with firm hold on protocols. SIP protocol for Voice.
Must have good communication skill.
Proficient with Microsoft Office Suite and good knowledge in documentations.
Qualifications And Experience
4+ Years of experience in telecom service delivery across the Voice Networks
Our Values Tata has always been values-driven. The five core values that underpin the way we conduct our business activities are:
Unity - We must work cohesively with our colleagues across the group, and with our customers and partners around the world, building strong relationships based on tolerance, understanding and mutual cooperation.
Responsibility – We must continue to be responsible and sensitive to the counties, communities and environmental in which we work, always ensuring that what comes from the people goes back to the people many times over.
Excellence – We must constantly strive to achieve the highest possible standards in our day-to-day work and in the quality of the goods and services we provide.
Understanding – We must be caring, show respect, compassion and humanity for our colleagues and customers around the world, and always work for the benefit of the communities we serve.
Integrity – We must conduct our business fairly, with honesty and transparency. Everything we do must stand the test of public scrutiny. These universal values serve as the foundation for the Tata Code of Conduct. They find expression within the value system of every Tata Company.
WHS - Managers / Supervisors / Team Leaders
As a person with responsibilities for the management of employees you are expected to provide leadership and support to workers in understanding and meeting work health and safety policies and procedures.
WHS – Team members As a worker you play an important role in helping keep the workplace safe and operating within the workplace health and safety standards.

Work arrangement
No