Medical Receptionist

Company Description Apoorva Diagnostic & Healthcare is a hospital and health care organization based in Indiranagar on CMH Road in the Bangalore Urban district, Karnataka, India. The facility provides diagnostic and healthcare services to a diverse patient population in a busy urban setting. Team members work in a professional environment focused on accurate diagnostics, timely care, and patient comfort. The organization values efficiency, clear communication, and a courteous, patient-centered approach. Joining Apoorva Diagnostic & Healthcare offers opportunities to contribute to quality care and develop skills in a clinical setting.
Role Description The Medical Receptionist is responsible for welcoming patients, managing front desk operations, and supporting smooth clinic workflows in a hybrid work arrangement based in the Bangalore Urban district, with some tasks that can be performed from home. This full-time role includes greeting patients, checking them in and out, verifying basic information, and directing them to the appropriate department or clinician. Daily activities involve answering phone calls, handling inquiries, scheduling and confirming appointments, coordinating follow-ups, and maintaining an organized reception area. The Medical Receptionist also assists with managing patient records, coordinating with medical and diagnostic staff, and ensuring accurate documentation in line with clinic procedures. The role requires consistent professionalism, discretion with patient information, and a calm, courteous demeanor in a fast-paced environment.
Qualifications
Candidates should possess skills in Appointment Scheduling and basic Medical Office administration.
Candidates should possess strong Phone Etiquette and frontline Receptionist Duties.
Candidates should possess familiarity with Medical Terminology and an understanding of clinical workflows.
Candidates should possess clear spoken and written communication skills and a customer-service oriented approach.
Candidates should possess basic computer skills, including use of scheduling software and electronic records.
Candidates should possess strong organizational skills, attention to detail, and the ability to multitask in a busy environment.
Prior experience in a medical or diagnostic reception role is preferred; training or coursework in healthcare administration is an advantage.
A minimum of a high school diploma or equivalent is required; additional certifications in medical office administration or related fields are beneficial.

Work arrangement
Hybrid