Assistant Store Manager - Pacific Mall

Location:
Ugaoo store - Pacific mall, Tilak Nagar
Reports to: City Head – Retail / Zonal Manager
About Us
At Ugaoo, we’ve always believed plants are more than décor — they’re companions, healers, and reminders of what truly matters. What began as a small idea sparked by a plant on a windowsill has grown into India’s leading gardening brand, backed by marquee investors like DSG Consumer Partners and V3 Ventures. From our 25-acre farm in Talegaon to a thriving D2C store and retail presence across Pune, Mumbai, Delhi and Bangaluru - we’re building an ecosystem that brings nature closer to homes, offices, and communities.
Role Purpose
Own end-to-end store operations, driving sales, customer experience, plant care standards, and team performance to deliver the store’s P&L targets.
Key Responsibilities
Sales & P&L
Own store revenue, footfall conversion, and average bill value targets
Monitor daily/weekly/monthly sales performance against budget
Control store-level costs (manpower, wastage, consumables) within budget
Customer Experience
Ensure FAB (Features-Advantages-Benefits) selling standards are followed for all plant/product categories
Resolve customer escalations and maintain service quality benchmarks
Drive local activations, events, and community engagement to build footfall
Plant & Inventory Management
Maintain plant health standards — watering schedules, pest checks, grooming, and visual merchandising
Manage stock levels, indenting, and minimize shrinkage/wastage
Ensure planogram and store display standards are maintained
Team Management
Recruit, train, and mentor store staff on product knowledge and customer service
Conduct daily briefings, roster planning, and performance reviews
Ensure grooming, punctuality, and SOP adherence across the team
Store Operations
Ensure statutory compliance, licenses, and store audit readiness
Coordinate with visual merchandising, marketing, and supply chain teams
Maintain store safety, cleanliness, and asset upkeep
Requirements
Graduate, preferably with retail/hospitality background
3–6 years of retail store management experience (F&B, lifestyle, or specialty retail preferred)
Strong people management and customer orientation
Passion for plants/gardening is a plus
Comfortable with retail tech (POS, inventory systems)
Key Metrics
Sales achievement %, conversion rate, ABV
Customer satisfaction/NPS
Shrinkage %, plant mortality rate
Staff attrition and training completion

Work arrangement
No