Guest Relations Specialist

Company Description Venus Group of Companies is a leading property developer in Ahmedabad with over 35 years of experience in crafting high-quality, timeless spaces. The organization focuses on creating developments that balance grandeur with long-term value for residents and stakeholders. Guided by the belief that a building is only as strong as the community it supports, Venus emphasizes conscious planning and structural innovation. Its projects are designed to remain relevant for generations, offering people-oriented spaces that prioritize comfort, functionality, and lasting appeal.
Role Description
Welcome and assist guests, clients, and visitors in a professional manner.
Coordinate and schedule property site visits and tours for prospective customers.
Support the sales team through lead follow-ups and customer coordination.
Manage front desk operations, visitor records, and appointment schedules.
Prepare reports, maintain documentation, and assist with administrative activities.
Respond to customer inquiries via phone, email, and in person.
Address guest concerns and escalate issues appropriately to ensure customer satisfaction.
Collect and maintain customer feedback for service improvement.
Assist in organizing property launch events, promotional campaigns, exhibitions, and other marketing activities.
Ensure availability and proper management of office supplies and reception area standards.
Qualifications
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Professional appearance and positive attitude.
Strong organizational and multitasking abilities.
Proficiency in MS Office and basic administrative tools.
Ability to handle guest interactions with confidence, professionalism, and courtesy.
Proficiency with common office software and communication tools; experience with customer management systems is an advantage.
Prior experience in hospitality, real estate, or front desk operations is preferred but not mandatory.
Minimum of a high school diploma; a degree in hospitality, business, or a related field is beneficial.

Work arrangement
No