Associate - US Onboarding

Job Summary
The Talent Screening & Onboarding Specialist is responsible for managing end-to-end pre-employment screening and onboarding activities for employees and contractors across multiple client programs. This role ensures timely completion of background verification, drug testing, client-specific badging requirements, credential activation, compliance tracking, and onboarding support while maintaining service level agreements and delivering exceptional candidate experience.
Principal Accountabilities
Background Verification (BGV) Management
Coordinate and manage end-to-end background verification activities through approved screening vendors.
Monitor all pending verifications including employment, education, criminal, licensing, and reference checks.
Follow up with candidates, employers, educational institutions, and third-party vendors to ensure timely completion.
Review screening reports and identify discrepancies requiring further investigation.
Maintain accurate documentation and audit-ready records.
Drug Testing & Compliance
Coordinate pre-employment, random, reasonable suspicion, post-accident, follow-up, and client-required drug testing programs.
Monitor candidate testing status and ensure compliance with customer and company requirements.
Partner with testing laboratories, Medical Review Officers (MROs), and testing vendors.
Maintain confidentiality of sensitive medical and screening information.
Client Badging & Credential Management
Manage client-specific badge renewals, badge activations, and credential requests.
Process contractor onboarding requirements for customer access systems and client portals.
Coordinate completion of consent forms, background check renewals, and additional client compliance documentation.
Track badge expiration dates and proactively initiate renewal activities.
Onboarding Operations
Support client-specific ad-hoc works and special operational requests.
Ensure completion of all required onboarding documents, agreements, acknowledgements, and compliance forms.
Serve as the primary point of contact for onboarding-related queries.
Ensure SLA adherence.
Responds to all external inquiries for drug and alcohol testing inquiries within 24 business hours of receipt.
Reporting
Maintain onboarding trackers and operational reports.
Analyze onboarding, screening, and compliance metrics.
Qualifications
Bachelor’s degree in human resources, Business Administration, Operations Management, or related field.
Relevant experience in Onboarding, Talent Screening, HR Operations, Compliance, or Workforce Administration.
Must have skills
2+ years of Onboarding, Talent Screening, or HR Operations experience.
Proficiency in third-party DT/BG tools, MS Excel and Outlook.
Experience managing Background Verification (BGV) processes and Drug Testing programs.
Strong verbal and written communication skills.
Excellent attention to detail and record-management skills.
Ability to manage high volumes with strict turnaround times.

Work arrangement
Hybrid