Sr. Customer Experience Specialist

Posha is building robot kitchens for the future.
Our first product, the Posha Countertop was recognized as one of TIME’s Best Inventions of 2025 and received rave reviews from The Verge and WIRED for bringing robotics and AI into everyday kitchens.
We’re a fast-growing Series A–funded startup backed by Accel Partners and we’re just getting started.
See it in action: https://youtu.be/Ubd6NkZOEkM?si=SFex-isehKHzvZs_
🤔What can I expect from this role?
As a Customer Experience Specialist at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.
🔧What will my work responsibilities look like if I join Posha?
In this role, you’ll be a part of the Customer Success function and key responsibilities shall include but not be limited to –
Manage all customer-centric communication channels – including app and website chat flows – while maintaining key support metrics
Handle customer concerns end-to-end: direct them to the right solutions, follow up with internal teams, and ensure satisfaction
Own customer relationships in an external-facing role, primarily with users based in the USA
Use CRM tools to manage the customer lifecycle and track engagement
Identify and remove process roadblocks; suggest improvements to management and automate repetitive workflows
Work on community engagement strategies to drive retention and reduce churn
Relay customer insights and feedback to product, operations, and engineering teams to influence key decisions
😍What makes you a match for us?
Willingness to work in US timings (Rotational shifts between 9PM to 2 PM IST)
Professional Experience: 2+ years of experience in Customer Success
Exceptional English communication with clear diction – any experience of supporting US-based customers/clients is a plus
Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible
Should be process-driven, an effective communicator, and appreciate a dynamic work environment
Patience, empathy, strong interpersonal & relationship building skills
🚀Working at Posha
Equity ownership through our ESOP program
Comprehensive wellness benefits to keep you thriving
Quarterly reviews built for fast career acceleration
And of course working with a team that's genuinely obsessed with great food.
🌐 What The World Thinks of Posha
Posha is comparable to Tesla FSD
“Posha is a fairly good sign that the future is closer than I thought” - The Verge
Posha’s tagline is “See dinner cook itself, and it largely lives up to this.” - WIRED

Work arrangement
No