Field Service Engineer

As a child, did you ever dream of building robots? We did.
At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows. Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.
We have a new opportunity for an experienced Field Service Engineer within our dedicated Service Operations team.
You will first complete comprehensive training in the electro-mechanical assembly of Dexory’s products, spending an allocated period within the Production team (3 months*) to learn all about our fabulous robots. Then after satisfactory completion within production you will have the opportunity to move over to the Service Operations Department where you will learn the fundamentals of troubleshooting, servicing & repairing robots.
When you are up to speed - the magic happens! You will be tasked with ensuring our fleet of robots stay operational across several continents. With a heavy amount of travel to international client sites you will service, maintain, fault find and repair our robots in the field.
*Completion of this training will be determined by a committee from the leadership team.
Responsibilities include, but not limited to;
Perform on-site and off-site service and repairs for Dexory robots and equipment
Develop, implement and action work instructions for service and repair tasks
Develop and implement service plans in line with Engineering recommendations
Maintain product traceability records
Maintain product currency
Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
Ensure team compliance with health and safety regulations
Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner
Requirements:
In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc)
Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)
Strong electrical and mechanical diagnostic skills
Excellent oral and written communication skills
Impeccable attention to detail
Ability to work in a team, and to lead a team through tough challenges
Driven to succeed in dynamic growing organisation
Flexible attitude to working hours and location
Full Clean UK driving license
It would be desirable if you also had experience with:
Business software tools such as Jira, Confluence, Slack and G-Suite
Manufacturing software such as manufacturing execution systems
Linux operating system experience
Root cause analysis methodologies
*We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture.
Benefits
Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:
Performance: High standards, outstanding results,
Impact: Big challenges, bigger results
Commitment: All in, every time
One team: One mission, shared success
Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.
You will also receive:
Private healthcare via Bupa with 24/7 medical helpline
Life insurance
Income protection
Pension: 4+% employee with option to opt into salary exchange, 5% employer
Employee Assistance Programme - mental wellbeing, financial and legal advice/support
25 holidays per year
Full meals onsite in Wallingford
Fun team events on and offsite, snacks of all kinds in the office
AAP/EEO Statement
Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note: We are unable to provide relocation or sponsorship for this role.