Customer Service Representative

Customer Service Representative
Seasonal | Remote | $17/hour | With Path to Full-Time
Rigdon Inc.
Locations
Kansas City Metro | Denver Metro | Colorado Springs Metro | Dallas-Fort Worth Metro |
Austin Metro | San Antonio Metro | Northwest Arkansas
About This Role
This is a seasonal position with the opportunity to transition to full-time based on performance. Rigdon Inc. is seeking a highly motivated, detail-oriented Customer Service Representative to join our growing team.
This is more than a phone-answering position. We are looking for someone who can think critically, solve problems, make sound decisions, document phone calls with next steps, and take ownership of their work from start to finish. The ideal candidate is dependable, organized, comfortable working in multiple systems, and able to identify and resolve issues rather than pass them to someone else.
Schedule & Compensation
$17.00 per hour
Shift windows between 8:00 AM – 6:00 PM (new team members typically start on the 9:30 AM – 6:00 PM shift)
Full-time hours (approximately 40 hours per week)
Minimum of one Saturday per month: 7:45 AM – 3:00 PM
Seasonal position with strong potential for full-time conversion based on performance
Responsibilities
Answer inbound customer calls and assist with service requests ( minimum 8 - 10 calls per hour)
Make outbound calls to existing clients for scheduling purposes and questions
Schedule appointments accurately and efficiently
Manage and work tickets ( minimum 40–60 tickets per day)
Review invoices, notes, and customer records for accuracy
Communicate professionally with customers and team members
Navigate multiple software systems simultaneously
Research issues, find solutions, and make informed decisions
Support company goals through exceptional customer service and attention to detail
Qualifications
Previous customer service or call center experience preferred
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Ability to multitask in a fast-paced environment
Strong problem-solving and decision-making abilities
Comfortable learning new technology and software
Remote Work Requirements
Reliable high-speed internet connection
Dual-monitor setup required
New laptop or desktop ( i5 video processor, 16GB Ram, 512GB Hard Drive )
Dedicated, distraction-free workspace suitable for professional business communications
You must not be the primary caregiver for any dependent — child, elderly parent, or otherwise — during your scheduled shift. Arrangements must be in place prior to your start date.
Workspace must be completely free of interruptions for the duration of your entire scheduled shift, without exception
Access to a printer for printing materials
Webcam and microphone available and functional during working hours
Availability to join Zoom, Google Meet, or similar video calls with little notice for coaching, training, troubleshooting, or performance discussions
Performance Expectations
Average 8–10 calls per hour during assigned call times
Work minimum 40–60 tickets per day
Meet scheduling and revenue performance goals
Maintain accuracy, productivity, and quality standards
Demonstrate reliability, accountability, and initiative
What We're Looking For
We are looking for people who take ownership of their work. If you have tickets left at the end of your shift, you see it through. If something needs to get done, you find a way. We are not looking for someone who watches the clock — we are looking for someone who cares about the outcome.
This Role Is NOT a Good Fit If You...
Prefer to escalate issues rather than solve them
Need frequent reminders to stay on task
Are looking for a strictly clock-in, clock-out position
Cannot commit to being fully available and uninterrupted during your scheduled shift
Are not prepared to meet and maintain the performance expectations listed above

Employment type
Full-Time

Work arrangement
No