Jr. Client Communications Merchandiser- Fashion

Company Overview
Chambray & Co. is a fashion and design house that partners with community artisans across India, celebrating indigenous textiles and traditional needlework while creating eco-ethical fashion. Chambray & Co. offers a workplace where creativity, sustainability, and social impact are central to every
process.
Hiring for: Jr. Communication Merchandiser
Joining: ASAP
Location: On site role at Ahmedabad office
Apply at: info@chambrayandco.in
Role Description
- This position focuses on building strong relationships with customers, ensuring satisfaction with Chambray & Co.’s products and services, and acting as a primary point of contact for inquiries and
support.
- Day-to-day responsibilities include responding to customer queries via phone, email, and in person, resolving issues, managing order-related communications, and gathering feedback to improve the
overall customer experience.
- The Specialist will collaborate with internal teams such as sales, operations, and design to address customer needs, track service metrics, and identify opportunities to enhance retention and loyalty.
- The role also involves maintaining accurate customer records, preparing simple reports, and contributing ideas to refine processes that align with the brand’s sustainable and community-focused
values.
Qualifications
- Experience in fashion, retail, or Luxury lifestyle brands is a must.
- Strong customer-focused capabilities, including Customer Service and Customer Support skills.
- Ability to foster Customer Satisfaction through empathetic interaction and solution-oriented follow-up.
- Clear and professional Communication skills, both verbal and written, with attention to detail.
- Effective Analytical Skills to understand customer behavior, interpret feedback, and support process improvements.
- Comfort working on-site in Ahmedabad and collaborating with cross-functional teams.
- Proficiency with basic CRM tools or customer databases and standard office software.
- Relevant education in fashion, business, communications, marketing, or a related field is preferred, or equivalent practical
experience.
- Minimum experience 1 year, maximum 3 y

Work arrangement
No