Response Management & Admin Associate for Fashion Brand

Company Description Chambray & Co. is a fashion and design house that upcycles and recycles discarded textiles from large producers and garment manufacturers, transforming them into thoughtfully crafted garments. The brand focuses on empowering community artisans and demonstrates that style and sustainability can coexist through eco-ethical fashion. Inspired by nature and urban life, Chambray & Co. promotes a lifestyle rooted in balance with the natural world and a conscious approach to production. The company partners with local artisans across India to reduce waste, water, and chemical consumption, using natural and sustainable materials and methods. Chambray & Co. collaborates with consumers, manufacturers, and craftspeople to close production loops and ensure fashion is made responsibly.
Role Description The Jr. Client Response Management & Admin Associate will manage day-to-day client communication, respond to customer inquiries across channels, and ensure a positive, consistent customer experience. Responsibilities include handling order-related queries, resolving issues, maintaining customer records, and coordinating with internal teams for timely updates. The role also involves administrative support such as maintaining databases, preparing basic reports, and assisting with documentation and scheduling. The associate will contribute to customer satisfaction by providing clear information about products, policies, and brand values aligned with sustainable fashion. This is a full-time, on-site role based in Ahmedabad.
Qualifications
Candidates should possess strong interpersonal skills and the ability to build positive relationships with customers and internal teams.
Candidates should possess clear and professional communication skills, both written and verbal.
Candidates should possess skills in customer service and customer satisfaction, with a focus on timely, empathetic support.
Candidates should possess an understanding of customer experience principles and the ability to maintain consistent service standards.
Basic administrative and organizational skills, including data entry, record keeping, and follow-up management.
Comfort with using email, spreadsheets, and customer communication tools; willingness to learn new systems.
Interest in sustainable fashion, ethical production, and working with artisan-based brands.
Relevant education in business, communications, fashion management, or a related field, or equivalent practical experience.
Ability to work on-site in Ahmedabad, manage multiple tasks, and maintain attention to detail in a fast-paced environment.

Work arrangement
No