Live opening · Posted 20 days ago
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Company Description
BTBIZ Group is a fully licensed VoIP Carrier in the UK, USA and India, holding telecom licenses and a 499 Filer ID in the USA. We deliver comprehensive VoIP services/solutions—including Contact Center platforms (AI Dialer), IP-PBX, UCaaS, predictive dialing with multiple direct carrier routes to A2Z countries, A-to-Z Countries DIDs and toll-free numbers for inbound services, Meta WhatsApp Business Solutions as a Meta Tech Partner, AI Voice Agents for outbound and Inbound, Automation and AI Analytics (Intelligence layer)—to enterprises, BPOs, and service providers worldwide.
Role Description
This is a full-time, hybrid role for a Tech Support Engineer at our Gurugram location. The role involves providing technical support to resolve VOIP-related issues (international dialing only), troubleshooting network and VOIP system problems, and ensuring seamless communication for clients. Responsibilities include analyzing, diagnosing, and addressing customer-reported issues, offering customer-focused solutions, maintaining high standards of service and issue resolution, predictive dialer admin management, SIP configuration and trunks administration, hands-on work with Asterisk VOIP including its commands, and at least 3 year of experience managing enterprise customers using predictive dialers with minimum 50 agents (5+ years total experience preferred).Must have hands-on experience in handling Meta Business Solutions Platform,UCaaS Platform. Must know how to use LLM for technical support. Note: We are looking for a self-starter, solutions-oriented staff and not a messenger passing information available in SBC or what client communicates without thorough troubleshooting, study, analysis and providing effective solutions and in required time frame. Must be very good in planning, reporting and documenting well.
Qualifications: Must be from Gurgaon or Delhi-NCR Region staying with family.Its WFO for morning shifts and WFH for night shifts.
Proficiency in Technical Support and Troubleshooting for VOIP and network-related issues in international dialing setup
Expertise in predictive dialer admin management, SIP configuration, trunks administration, and Asterisk VOIP with its commands
Minimum 5 years managing international dialing enterprise customers using predictive dialers (minimum 50 agents scale; 7+ years total experience preferred)
Strong Analytical Skills to diagnose and resolve technical problems effectively for international dialing customers
Experience in Customer Support and providing exceptional Customer Service
Ability to work collaboratively with technical teams and escalate issues professionally
Relevant certifications in networking or VOIP technology (e.g., Asterisk, SIP) are an advantage
Bachelor’s degree in Computer Science, IT, Telecommunications, or a related field is preferred
Work arrangement
No
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