Field Support Engineer

Job Descriptions
Master Trainer amp; Field Support Trainer (FST) Rajasthan (Jaipur / JVVNL circles)
About The Programme
ExcelR Edtech is delivering a large-scale, on-ground training and adoption programme for a Rajasthan
based Power Distribution company, covering 6,000 employees across all 12 distribution circles of
Rajasthan the majority of them linemen. Training is bilingual (Hindi / Marwari and English), hands-on,
and delivered in the field in three sequential blocks. We are hiring two field-facing roles below. Both are
fixed-term, Rajasthan-based, and involve travel within assigned circles.
Master Trainer (Lead Trainer / Training Coordinator)
Role Master Trainer classroom amp; field delivery lead
Positions 10 (8 active + 2 standby buffer)
Location Assigned JVVNL circle(s), Rajasthan; mobile across locations within the circle
Reports to Project Manager / PMU (Jaipur)
Engagement Fixed-term contract(6-8 Months).
Role purpose
Own the delivery of role-based App training on the ground turning attendance into genuine, verified
platform adoption. Master Trainers are the certified, credible face of the programme in the circle: they
run the sessions, drive the 90% adoption outcome, spot and enable local Champions, and mentor the
Field Support Trainers.
Key Responsibilities
Get certified first. Attend and clear the platform providers Train-the-Trainer (ToT) and achieve
full platform mastery before delivery begins.
Deliver the training. Run bilingual, role-specific sessions for the six roles (Lineman, Feeder In-
charge, JEN, AEN, XEN, SE) informal, chaupal-style, hands-on, with batches of 1215 at 34
sessions/week.
Teach on real data. Have trainees practise on their own feeder data and devices, indexing real
DTs and consumers rather than sitting through slides.
Drive the outcome. Administer assessments (80% score + verified platform entries) and
feedback; work toward the 90% successfully trained target, not just attendance.
Build the peer layer. Identify, crown and coach local Champions (Kshetra Pratinidhi); enable peer
co-delivery and run the gamified engagement (leaderboards, WhatsApp groups).
Leave no one behind. Run private, hands-on remediation and oral/practical re-assessment for
those who struggle.
Mentor amp; report. Guide the Field Support Trainers in the circle; maintain delivery quality; report
progress and issues to the PMU.
ExcelR Edtech JVVNL Digital Twin Job Descriptions Recruitment
Required qualifications amp; experience:
Education: B.Tech / B.E. in Electrical or Electronics Engineering.
Experience: 5+ years, ideally in training delivery and/or power-distribution / DISCOM operations.
Essential Skills
Bilingual delivery fluent Hindi / Marwari and working English; a confident, engaging facilitator
with adult-learning instincts.
Field credibility able to command respect from linemen and officers alike; comfortable on-site,
not just in a classroom.
Digitally fluent comfortable with smartphone apps and demoing software live.
Mobile willing to travel and stay within the assigned circle for the block duration.
Preferred
Prior JVVNL / Rajasthan DISCOM exposure; experience with GIS / asset-indexing or utility
software; a track record of training frontline field staff.
This job is provided by Shine.com

Work arrangement
No