Account Executive

Job Title: Account Executive
Department: Sales
Salary: $70,000- $90,000
Reports To: VP Interpretation Account Management
SUMMARY: To oversee the efficiency of the interpretation department’s accounts by analyzing departmental data and identifying areas of growth. To serve as a liaison between operations and customer to meet interpretation quality, connect time, and customer service
ESSENTIAL DUTIES& RESPONSIBILITIES: Duties and responsibilities includethe following; other duties may be assigned.
Understand and watch volumetrends for accounts assigned.
Work with sales on final accountset up when new accountsare onboarded.
Work with Client Relations to do a final QC and make sure accountsare set up correctly.
Hold monthly,quarterly, or annualquality reviews basedon size of customer and customer requests. Look for opportunities to grow accounts and cross sell accounts.
Work with accountsin order to get referrals, references, and case studies.
Work with operations to ensure we are meeting SLA’s for customers.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCY: To performthe job successfully, an individual shoulddemonstrate the followingcompetencies:
Analytical Thinking
Analysis - Analyzes and synthesizes complexor diverse information; collects and researches data; uses intuition and experience to complement data.
Business Acumen -Understands business implications of decisions; displaysorientation to profitability; aligns work with strategic goals; develops strategies to achieve organizational goals and changing conditions; understands organization's strengths and weaknesses.
Design - Generates creativesolutions; translates conceptsand information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas;presents ideas and information in a manner that gets others' attention.
Judgment - Displayswillingness to make decisions; exhibitssound and accuratejudgment; supports and explains reasoning for decisions; consults appropriate people in decision-making process; makes timely decisions.
Problem Solving- Identifies and resolves problemsin a timely manner; developsalternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Strategic Thinking- Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threatsand opportunities; adaptsstrategy to changing conditions.
Technical Skills - Assessesown strengths and weaknesses; pursuestraining and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Customer Service
Customer Service - Manages difficult or emotional customers; responds promptly to customer needs; solicits customer feedback to improve service;responds to requestsfor service and assistance; meets commitments.
Communication
Ethics - Treatspeople with respect;keeps commitments; inspiresthe trust and respect of others; works ethically and with integrity; upholds organizational values.
Interpersonal Skills- Focuses on resolving conflict, not blaming;maintains confidentiality; listensto others patiently withoutinterrupting; keeps emotionsunder control; remainsopen to others'ideas and triesnew things.
Oral Communication - Outstanding oral communication skills required. Speaks clearly and persuasively in positive or negativesituations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Professionalism - Approaches othersin a tactful manner; reactswell under pressure; treats others with respect and consideration regardless of their statusor position; acceptsresponsibility for own actions; followsthrough on commitments; maintains professional dress in accordance with company policy.
Written Communication - Outstanding writtencommunication skills required.Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; reads and interprets written information well.
Productivity
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Multitasking - Prioritizes all work efficiently and carries out workin such a way that numerous tasksare carried out simultaneously and/or as efficiently and economically (in time and money) as possible.
Quality - Demonstrates accuracy, thoroughness, and attention to detail; looks for ways to improve and promote quality; generates creative solutions to challenging qualityproblems; applies feedbackto improve performance.
Quantity - Meets productivity standards; completes work on time; strives to increase productivity.
Cost Consciousness - Works withinapproved budget; developsand implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
ProjectManagement - Developsproject plans; coordinates projects; communicates changesand progress; completes projects on time and budget; manages project team activities.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commitsto long hours of work when necessary to reach goals;completes tasks on time or notifies appropriate person with an alternate plan; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
General Competencies
Adaptability - Adapts to changes in the work environment; managescompeting demands; changesapproach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
Initiative - Volunteers readily;undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks;looks for and takes advantage of opportunities; asks for and offers help when needed.
Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates othersabout the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
Organizational Support- Follows policiesand procedures; completes administrative tasks correctlyand on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Safetyand Security - Observes safetyand security procedures; determines appropriate actionbeyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
EDUCATION AND/OR EXPERIENCE: Bachelor’s degreefrom a four-year college or university or equivalent relevant experience.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, financial reports, legal documents or governmental regulations. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or membersof the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS: Ability to calculate figuresand amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING SKILLS: Ability to define problems, collect data, establishfacts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
COMPUTER SKILLS: To perform this job successfully, an individual should have a working knowledge of Database software; Internetsoftware; Project Management software; CRM software; Spreadsheet software and Word Processing software.

Work arrangement
Yes