Senior User Researcher

About the Job
💻 Role: Senior User Researcher
📄 Employment Type: Permanent
📍 Location: Remote (UK), with infrequent travel to London
🔒 Clearance: Active SC Clearance Required
📅 Start Date: Immediate
About Amber Labs
The digital transformation partner for highly regulated industries.
Our teams deliver digital transformation for organisations operating in complex, highly regulated environments. From securing national borders to supporting critical defence operations, we deliver secure AI, data, cloud and software solutions across high-stakes programmes.
What You’ll Be Doing
We’re looking for an experienced Senior User Researcher to join our growing delivery teams, supporting large-scale digital transformation initiatives within a nationally significant UK government programme.
You’ll help teams develop a deep understanding of user needs, behaviours and challenges, ensuring services are accessible, effective and evidence-led. Working within multidisciplinary agile teams, you’ll plan and deliver research activities, synthesise findings into actionable insights and help shape service design and delivery decisions.
You’ll collaborate closely with designers, product managers, business analysts, delivery managers and technical teams to ensure user needs remain at the centre of decision-making.
You’ll be responsible for:
Planning, designing and conducting user research using appropriate qualitative and quantitative methods
Developing research strategies and approaches aligned to project objectives and user needs
Recruiting participants and managing research activities in line with governance and ethical standards
Conducting interviews, usability testing, workshops and observational research
Analysing research findings and identifying key themes, opportunities and risks
Producing clear, evidence-based recommendations that inform product and service decisions
Working closely with multidisciplinary teams to ensure research findings influence delivery decisions
Presenting findings and recommendations to stakeholders at varying levels of seniority
Building strong relationships with product, design, delivery and operational teams
Advocating for user-centred design principles across programmes and projects
Supporting ongoing discovery and iterative service development
Helping teams understand user journeys, pain points and service opportunities
Contributing to service assessments and evidence gathering where required
Promoting research best practice and helping improve research maturity across teams
Applying GDS-aligned user research practices and standards
Ensuring research activities support accessibility, inclusion and evidence-based decision-making
What We’re Looking For
You will need:
Active SC Clearance
Proven experience delivering user research within complex digital transformation programmes
Strong understanding of user-centred design and research methodologies
Experience conducting qualitative research, including interviews, usability testing and workshops
Ability to analyse and synthesise complex research findings into clear, actionable insights
Experience working within agile multidisciplinary teams
Excellent stakeholder management and communication skills
Ability to influence decision-making through evidence-based recommendations
Experience producing research plans, discussion guides, insight reports and presentations
Strong understanding of accessibility and inclusive design principles
If this role sounds like a good fit but you don’t tick every box, don’t let that stop you. We’d still love to hear from you.
What’s In It For You
We believe benefits should be practical: things that genuinely support your day-to-day, give you flexibility and help you keep developing.
Here are a few of our perks:
25 days’ annual leave, plus bank holidays
Private medical insurance with Bupa
Remote-first working, with access to our Liverpool Street office
Personal training budget to support your professional development
Perkbox membership, with discounts across retail, travel, dining and wellness
Electric Vehicle Scheme after one year of service
Regular team socials
Referral scheme offering up to £3,000 for successful hires
Employer pension contributions
Your choice of PC or Mac
How We Work
We’ve worked hard to build a team of people who are experts at what they do. Because of that, we’ll trust you to get on with your job and give you the space to do it well. But you’ll always have plenty of support around you whenever you need it - whether that’s to sense-check an approach, tackle a tricky client challenge, or simply bounce ideas around.
We keep our structure flat and our processes straightforward. If you have a good idea, you’ll be encouraged to run with it, and if something could be done better, we’ll encourage you to say so. Ultimately, we work with people who take pride in their work, support their team and want to leave things better than they found them.
Learn more about how we work.
What Happens Next?
Once you’ve applied, our in-house Talent team will review your application and, if it looks like there could be a good fit, they’ll be in touch.
For most of our roles, there are two interview stages: one focused on your technical expertise, and another focused on how you communicate and approach your work. We’re big believers that both are equally important!
For some roles, there may also be a final conversation with one of our Senior Leadership Team - Seb, James, Sanah or Mark.
Get to know them and the rest of our SLT here.
A Human Approach to Hiring
We use AI responsibly, in our client projects and internally. When it comes to hiring, though, there are always real people behind the process. Decisions throughout - from CV review and progressing to interview through to making an offer - are made by our Talent team (who are real people, we promise!).
Diversity & Inclusion
Amber Labs is an equal opportunities employer, and we’re committed to creating an inclusive environment where everyone has the opportunity to do their best work, regardless of background, identity or experience.
If there’s anything we can do to make the recruitment process more accessible or comfortable for you, just let our Talent team know, we’ll be happy to help!

Work arrangement
Yes