Collection Executive

Job Description: Recovery Telecaller / Collection Executive
Location: Bellandur, Bangalore (On-site)
Language Preference: English + Any Language Across Kannada, Tamil, Telegu and Malayalam
About The Company
We are a fast-growing digital lending platform focused on providing quick and seamless financial solutions to customers. With a customer-centric approach and technology-driven processes, We help individuals access credit efficiently while ensuring a superior customer experience.
Key Responsibilities
Contact customers for payment reminders, overdue follow-ups, and loan recovery through calls
Handle delinquent accounts and follow up with customers to ensure timely repayments
Negotiate repayment plans and resolve customer concerns related to pending dues
Maintain accurate records of customer conversations, payment commitments, and follow-ups in CRM systems
Coordinate with internal teams for payment updates, escalations, and resolution of recovery-related issues
Handle customer queries regarding loan repayment schedules, penalties, and settlement options
Achieve daily and monthly recovery targets while maintaining professional customer interactions
Build and maintain effective customer relationships through clear and professional communication
Requirements
Strong verbal communication
Prior experience in collections, recovery, telecalling, banking, NBFC, financial services, or customer support preferred
Experience in loan recovery, collections, or overdue account handling is highly preferred
Comfortable working with CRM tools and Google Sheets
Ability to confidently handle customer conversations and difficult situations professionally
Target-driven mindset with strong follow-up and negotiation skills

Work arrangement
No