Case Manager

The Code Red/Blue Case Manager provides case management, transportation, crisis de-escalation, and overnight support to individuals who are unhoused and accessing emergency shelter. Using a trauma-informed, person-centered, strengths-based approach. Case Manager helps clients meet immediate needs and connect with housing, benefits, healthcare, mental health services, substance use treatment, and community support. The position supports a safe, respectful shelter environment and works under the direction of the Code Red/Code Blue Site Coordinator.
Position Title: Case Manager
Position Type: Full Time; 36 Hours Weekly
Benefits Eligible: Yes
Department: Code Red/Code Blue
Location: Toms River, NJ
Salary: $42,000 - $45,000
Schedule:
Code Blue (November 1st–March 31st): Three assigned overnight shifts per week, from 7:00 p.m. to 7:00 a.m.
Code Red (April 1st–October 31st): Five assigned daytime shifts per week, from 10:30 a.m. to 5:30 p.m.
Both seasonal schedules include assigned weekends, holidays, and emergency weather activations.
Responsibilities:
Engage clients using trauma-informed, person-centered, and culturally responsive practices.
Assist with shelter intake, registration, orientation, and identification of immediate client needs.
Work with clients to identify priorities and develop practical service plans focused on housing, healthcare, benefits, and other needs.
Connect clients with community resources, including housing, benefits, food, healthcare, transportation, and identification services.
Assist clients in accessing mental health, substance use, treatment, detoxification, and recovery services.
Provide scheduled client transportation while following all agency safety and documentation requirements.
Respond to behavioral, medical, and overdose emergencies using trained de-escalation and emergency response procedures.
Maintain a safe overnight environment through wellness checks, site rounds, conflict resolution, and prompt reporting of safety concerns.
Support shelter operations, including meals, supplies, hygiene needs, sanitation, and morning departures.
Maintain accurate documentation, protect client confidentiality, communicate during shift handoffs, and participate in required training and team meetings.
Requirements
Bachelor’s degree in Social Work, Psychology, or a related field or
High School Diploma or Equivalent and at least three year's of experience providing services to individuals experiencing homelessness.
Experience working with individuals experiencing mental health conditions and substance use disorders.
Experience in homelessness services, community outreach, case management, or emergency shelter settings preferred.
Valid NJ Driver's License with less than 6 points
Benefits
Full Benefits
12 Paid Holidays
Birthdays Off!
Sick Days
Personal Days
Days Accrued Vacation
Medical/Dental/Vision
Company paid Life Insurance and Long-Term Disability
403B Plan with Company Match
Opportunities for training/education/Continuing Education Credits
Opportunities for Public Loan Forgiveness
Opportunities for Tuition Discounts from Participating Institutions

Work arrangement
No