Client Engagement & Success Manager

About Arise Tech Global
Arise Tech Global is a technology and talent solutions company helping organizations build high-performing teams across cybersecurity, enterprise technology, cloud, and digital transformation.
About the Role
Client Engagement & Success Manager
Location: Hyderabad / Bangalore
Work Mode: Work From Office (WFO)
Employment Type: Full-Time
Role Overview
We are looking for an exceptional, product-oriented Senior Client Engagement & Success Manager to lead post-sales strategy and outcomes for an enterprise Threat Detection & Response portfolio.
The role involves acting as a trusted advisor to mid-to-large enterprise security leaders, driving security ROI and value realization, managing account governance, increasing platform adoption across SIEM, SOAR, and cloud-native EDR/XDR environments, identifying growth opportunities, and representing the Voice of the Customer to Product and Engineering teams.
Key Responsibilities
Strategic Governance & Executive Alignment
Lead high-impact Quarterly Business Reviews (QBRs) and Monthly Service Reviews (MSRs) with CISOs, CIOs, and SecOps leaders.
Demonstrate tangible risk reduction, security outcomes, and program value to executive stakeholders.
Build strong, long-term relationships across multiple customer personas, from SOC Analysts to CISOs and senior security leadership.
Value Realization & Technical Account Governance
Govern technical account operations and track incremental improvements to ensure committed security outcomes are delivered.
Drive adoption of the security platform across SIEM, SOAR, EDR/XDR, and cloud-native security environments.
Partner with client security teams to understand their evolving architecture and threat landscape.
Coordinate with operations and engineering teams to address security posture gaps across the Threat Detection & Response layer.
Account Growth & Revenue Retention
Monitor account health metrics and identify white-space opportunities for account expansion.
Partner with sales teams to execute upsell and cross-sell strategies.
Proactively identify churn indicators and develop turnaround plans for at-risk accounts.
Manage complex technical escalations and ensure timely resolution of customer concerns.
Product Voice & Client Advocacy
Capture and synthesize customer feedback, operational pain points, and feature requests.
Translate customer insights into actionable recommendations for Product and Engineering teams.
Build strong client advocacy by converting successful outcomes into case studies, customer references, advocacy groups, and advisory board participation.
Required Skills & Experience
Experience in Client Success, Customer Success, Technical Account Management, or Client Engagementwithin enterprise technology or cybersecurity environments.
Strong understanding of Threat Detection & Response and enterprise security operations.
Experience working with security platforms and environments such as SIEM, SOAR, EDR/XDR, and cloud security.
Strong ability to engage with CISOs, CIOs, SecOps leaders, SOC teams, and technical stakeholders.
Experience managing enterprise accounts and driving value realization, adoption, retention, and account growth.
Strong executive communication, stakeholder management, and presentation skills.
Ability to understand technical security challenges and translate them into business outcomes and actionable plans.
Strong problem-solving skills with the ability to manage technical escalations and at-risk accounts.
Product-oriented mindset with the ability to effectively communicate the Voice of the Customer to internal Product and Engineering teams.
Preferred Experience
Experience working with enterprise cybersecurity products or managed security services.
Exposure to SIEM, SOAR, MDR/XDR, cloud-native security, and threat detection platforms.
Experience conducting QBRs, MSRs, executive reviews, and technical account governance.
Experience driving customer advocacy, references, case studies, and advisory programs.
Experience working with mid-to-large enterprise customers.

Work arrangement
No