Salesforce Administrator

We’re looking for a Salesforce Administrator to manage and optimize our client’s Salesforce environment, ensuring data quality, user access, reporting, and key integrations run smoothly.
You’ll work closely with internal teams, provide user support and training, maintain documentation, and help evolve the Salesforce platform as business needs grow including future improvements to Flows, integrations, and AI capabilities
Responsibilities
Onboard and offboard users, configure their access correctly, and provide first-line troubleshooting for logins, permissions, and errors
Run "Salesforce 101" training for new users and targeted training on integrations
Import data in batches (contacts, accounts, projects), handle ad-hoc exports, and maintain the automated export tools teams rely on
Monitor data quality and lead cleanup efforts
Update page layouts, list views, and reports as team needs evolve, so people can find the right data at the right time and their workflows stay simple
Maintain and improve Einstein Activity Capture so emails and calendar events with external contacts are captured, and set it up for individual users
Manage the Salesforce and Mailchimp integration, including the business rules behind newsletter segments ("stakeholder groups")
Keep the Salesforce and Slack configuration current as capabilities and user needs change
Act as the first-line technical contact for Certinia: internal user errors, package updates, and debugging with the Certinia team
Improve and expand technical documentation and user-facing training materials
As needs and capacity allow, take on larger changes to objects and Flows, improve integrations with other platforms (donations, task management, job applications, webinars, data entry forms), and help build out AI functionality
Requirements
5+ years of hands-on Salesforce administration experience in a production org
Salesforce Certified Administrator
Strong command of user management: profiles, permission sets, roles, sharing, and login troubleshooting
Experience with data imports, exports, and cleanup at volume (Data Import Wizard, Data Loader, or similar), including deduplication and data quality monitoring
Comfortable building and maintaining page layouts, Lightning record pages, list views, reports, and dashboards
Experience administering managed packages and third-party integrations, including working with vendor support to troubleshoot issues and manage package updates
Working knowledge of Flow Builder
Clear communicator who enjoys training non-technical users and writing documentation they will actually use
Fluent English (written and spoken)
Nice to have
Certinia (FinancialForce) PSA experience
Nonprofit Salesforce experience (NPSP or Nonprofit Cloud)
Einstein Activity Capture configuration with Google Workspace
Mailchimp for Salesforce and Salesforce for Slack integrations
Advanced Administrator or Platform App Builder certification
Exposure to Salesforce AI features (Einstein, Agentforce) or AI-assisted data cleanup

Work arrangement
Yes