Restaurant Manager

Company Description Devyani International Limited (DIL) is one of the most trusted quick service restaurant (QSR) operators in India and the largest franchisee for Yum Brands, managing leading brands such as KFC and Pizza Hut. DIL is also the exclusive franchisee for Costa Coffee in India, operating a wide network of coffee stores. In addition, the company serves South Indian vegetarian food enthusiasts through its Vaango brand and operates prominent food courts in the Food Retail Business category. DIL has a strong presence across major airports in India, offering a diverse range of food and beverage options. The organization focuses on operational excellence, consistent customer experiences, and long-term career growth opportunities for team members.
Role Description The Restaurant Manager role at Devyani International Limited is a full-time, on-site position based in Vijayawada. The Restaurant Manager will oversee daily restaurant operations, including staff supervision, work scheduling, quality control, and adherence to company standards. Responsibilities include ensuring a high level of customer satisfaction, managing order flow, monitoring food and beverage quality, and maintaining cleanliness and safety standards. The role involves hiring, training, and coaching team members, handling customer queries and escalations, and supporting sales and profitability targets. The Restaurant Manager will also manage inventory, coordinate with suppliers, track performance metrics, and implement operational improvements to enhance the guest experience.
Qualifications
Strong customer service and customer satisfaction skills, with the ability to manage guest feedback professionally.
Proficiency in hiring, onboarding, and supervising team members, including performance management and training.
Effective communication skills for interacting with guests, team members, and management.
Knowledge of food & beverage operations, including food safety, hygiene standards, and basic inventory management.
Previous experience in restaurant or retail management, preferably in QSR or food service environments.
Ability to work flexible shifts, including weekends and holidays, in a fast-paced on-site setting.
Strong problem-solving, organizational, and time management abilities.
Diploma or degree in hospitality management, business, or a related field is preferred.

Work arrangement
No