Store Manager

Job Title: Store Manager – Wellness, Beauty, Hospitality
Location: Luxury 5-star hotel, Indore
About the Role: we are looking for a high-energy, revenue-focused Centre Manager to lead our wellness services outlet inside a major luxury hotel in Indore. This is a frontline leadership role where sales, guest interaction, service quality, and operational excellence come together. The ideal candidate is confident, enterprising, and thrives in a fast-paced, premium environment with a strong ownership mindset.
Key Responsibilities-Revenue and Quality, and Overall Performance of the Centre
Proactively engage with hotel and city guests, confidently introducing wellness services, beauty services, and ongoing offers
Convert walk-in guests through strong interpersonal skills and persuasive communication
Drive upselling and cross-selling of services, packages and memberships
Build and execute cross-promotion opportunities with other brands in the city to increase walk-ins
Record Sales, Handle Billings, Track sales metrics, conversions, and performance targets on a daily and monthly basis
Guest Experience & Service QualityEnsure consistently high service standards aligned with SOPs and brand guidelines
Maintain premium hygiene, cleanliness, and ambience at all times
Handle guest feedback, resolve concerns promptly, and ensure a delightful experience
Ensure therapists and beauticians deliver services with professionalism and consistency
Manage staff schedules, attendance, discipline, and grooming standards
Train and motivate the team to achieve both service excellence and revenue targets
Ensure accountability for cash, billing, and reconciliation
Demonstrate strong ownership for outlet performance, discipline, and compliance
Desired ProfileProven experience in sales-driven roles such as credit card sales, club membership sales, hospitality sales, retail, beauty, salon, club, airlines, F&B, or service industries
Strong comfort level in initiating conversations with guests and closing sales
Excellent communication and interpersonal skills
Highly disciplined, responsible, and process-oriented
Ability to work flexible shifts, including early mornings, late nights, weekends, and holidays
Non-smoker preferred
Compensation-Competitive fixed salary, plus food
Very attractive, performance-linked incentives with high earning potential
Opportunity to work in a premium, high-visibility hotel environment

Work arrangement
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