Call Center Executive

Company Description CK Birla Hospital is part of the CK Birla Group, an Indian multinational conglomerate with multibillion-dollar revenues and a global industrial presence. The hospital is dedicated to transforming family healthcare with warmth, responsiveness, and sensitivity, supported by ethical, compassionate, and patient-led practices. Its state-of-the-art facilities in Gurugram and West Delhi deliver advanced clinical care, including robotic surgery, with a strong focus on safety and quality. A multidisciplinary team of experts with international accreditations ensures global standards of clinical excellence, service quality, and integrity. Supported by cutting-edge technology, CK Birla Hospital provides coordinated care that prioritizes exceptional clinical outcomes and an outstanding patient experience.
Role Description The Call Center Executive will handle inbound and outbound calls, respond to patient inquiries, and provide accurate information about hospital services, appointments, and procedures. The role includes scheduling and confirming appointments, updating patient records, and coordinating with clinical and administrative teams to ensure a smooth patient journey. The Call Center Executive will address concerns, escalate issues when necessary, and follow established protocols to maintain service quality and patient satisfaction. This is a full-time, on-site role based at the Gurugram center, requiring consistent adherence to shift schedules and hospital standards.
Qualifications
Strong Customer Support and Customer Service skills to manage patient queries, concerns, and feedback effectively.
Excellent Communication skills, including clear verbal and written communication, active listening, and professional call etiquette.
Experience working in Contact Centers or call center environments, preferably in healthcare or service-oriented sectors.
Basic Sales and cross-selling abilities to promote relevant hospital services in a patient-centric, ethical manner.
Proficiency with call center software, MS Office tools, and hospital information systems.
Ability to work in a fast-paced environment, manage multiple calls, and maintain accuracy under pressure.
Strong interpersonal skills, empathy, and a patient-focused mindset.
Minimum educational qualification: Graduate degree in any discipline; prior experience in a hospital or healthcare call center is an advantage.
Willingness to work in rotational shifts, including weekends and holidays, as per operational requirements.

Work arrangement
No