Customer Support Executive

Company Description Technotask Business Solutions Pvt Ltd is a fast-growing customer experience and business process solutions provider that started in March 2020. The company has expanded rapidly from Bhopal to 13 centers across India, Egypt, and the UAE, supporting over 20 global clients across 48 Lines of Business. Technotask delivers omnichannel services, including voice, email, chat support, catalogue management, logistics support, automation, sales, and backend operations to diverse industries such as FinTech, retail, e-commerce, health-tech, and more. With a diverse international team and a 400% growth rate in two years, Technotask focuses on enhancing customer experiences and driving operational excellence. The organization promotes innovation, learning, and collaboration for team members who want to grow in a dynamic environment.
Role Description This is a full-time, on-site Customer Support Executive role based in Mysuru. The Customer Support Executive will handle customer inquiries via phone, email, and chat, providing timely, accurate, and courteous responses. Responsibilities include resolving issues, offering product and service information, troubleshooting basic technical problems, and escalating complex cases to the appropriate departments. The role involves maintaining records of customer interactions, tracking follow-ups, and ensuring a positive customer experience that aligns with service quality standards. The Customer Support Executive will collaborate with team members, adhere to process guidelines, and contribute to continuous improvement of customer service practices.
Qualifications
Candidates should possess strong skills in Customer Support and Customer Service for handling diverse customer interactions.
Candidates should possess skills in Customer Satisfaction for maintaining high-quality service standards and building long-term relationships.
Candidates should possess skills in Online Support for managing queries through digital channels such as email, chat, and social platforms.
Candidates should possess skills in Technical Support for basic troubleshooting, issue identification, and escalation of complex problems.
Excellent spoken and written communication skills in English; proficiency in additional regional languages is an advantage.
Ability to work in a fast-paced environment, manage multiple tasks, and maintain accuracy under pressure.
Strong problem-solving, listening, and interpersonal skills with a customer-centric mindset.
Prior experience in contact centers, BPO, or customer service roles is preferred but not mandatory.
Basic computer literacy and familiarity with CRM tools or ticketing systems are beneficial.
Minimum educational qualification: High school diploma or bachelor’s degree in any discipline.

Work arrangement
No