CS - Arabic, English (Fintech)

Job Description
We are looking for a skilled and proactive Customer Support Agent to join our support team. The ideal candidate will play a key role in assisting customers, handling inquiries, and ensuring a smooth customer experience. This is a great opportunity for an individual with a passion for customer service and a strong interest in the fintech industry.
Responsibilities
Manage customer inquiries and ensure accurate and timely responses across multiple channels, including Live Chat, WhatsApp, and email in both – Arabic and English languages.
Communicate effectively to provide clear, professional, and solution-oriented support.
Handle and resolve complex issues and complaints, ensuring a high level of customer satisfaction.
Collaborate with internal teams to streamline support processes and enhance service quality.
Work closely with the 2nd level support team to escalate and resolve more technical or complex issues efficiently.
Maintain accurate and detailed records of customer interactions to ensure consistency and quality in support services.
Requirements
Minimum 1 year of experience in customer support within a Forex brokerage.
Proficient understanding of Forex markets and knowledge of Forex trading platforms.
Experience with CRM systems, Confluence, Jira.
Fluent in Arabic and English (both written and spoken).
Readiness to work different shifts, including night shifts.
Benefits
Competitive basic salary
Proper rest time and sick leaves
Night shift allowance
Funding for gym memberships, fostering a healthy work-life balance
Interview Stages
Interview with a Recruiter (30 minutes)
Interview with a Hiring Manager (1 hour)
About Versus Trade
Versus Trade is a CFD trading company of like-minded people who are seeking to change the way the world trades. After spending more than 15 years in trading and brokerage, we asked ourselves a question:
Why is everything so regular? So we decided to create revolutionary tools that break down barriers in trading worldwide. With passion as our guide, we venture into uncharted territory, exploring new frontiers, challenging norms, and pushing boundaries further than ever before.
Our vision is to have a journey to reinvent trading mechanics and to offer unlimited trading perspectives. We want people to trade cross-asset, cross-market, and even cross-event!
We seek companions who are:
Passionate about working in finance
Ambitious to do great things
Attentive to the very detail of the subject
Bold enough to build different
Enthusiastic along the way
Ready to make a lasting impact
Sounds like you? Join the Versus Trade Team!

Work arrangement
Yes