Account Manager

We are supporting a growing North American business in hiring an experienced Account Manager to manage and grow a portfolio of mid-market to enterprise customers across the United States and Canada.
This is a fully remote, revenue-focused role for someone who enjoys building long-term client relationships, identifying growth opportunities within existing accounts, and working closely with internal teams to deliver an excellent customer experience. Candidates from printing, packaging, CPG, or other B2B physical-product/manufacturing environments are particularly relevant.
Responsibilities
Manage and develop an assigned book of business, building strong and profitable long-term customer relationships.
Drive revenue growth through upselling, cross-selling and account expansion.
Successfully onboard new customers and develop relationships that support retention and reduce churn.
Identify new revenue opportunities within existing accounts and develop strategies to maximize customer spend.
Own monthly and quarterly account performance against activity and revenue targets.
Conduct regular account reviews and adjust strategies based on customer performance and growth potential.
Present account performance and revenue opportunities to the Sales Director.
Work closely with Customer Experience, Production and other internal teams to ensure high-quality and on-time service delivery.
Maintain accurate customer activities, opportunities, next steps and revenue forecasts in Salesforce.
Provide professional advice and support to customers throughout the relationship.
Qualifications
Proven experience in B2B Account Management, Key Account Management or a similar client-facing commercial role.
Experience within wholesale/commercial printing is highly preferred.
Candidates from adjacent physical-product industries such as packaging, CPG or manufacturing are also encouraged to apply.
Demonstrated experience managing and growing existing customer accounts.
Strong relationship-building, communication and negotiation skills.
Excellent spoken and written English, with confidence communicating with North American customers.
Commercial mindset with the ability to identify upsell and cross-sell opportunities.
Strong organizational and time-management skills.
Comfortable working independently in a fully remote environment.
Proactive, competitive and comfortable working in a fast-moving environment.
Experience with Salesforce is advantageous; familiarity with ZoomInfo and Outplay is also beneficial.
Work Arrangement
Employment: Full-time contractor
Work arrangement: Fully remote
Working hours: Eastern Standard Time (EST)
Customer market: United States & Canada
Reporting to: Sales Director
Career progression: Opportunity to progress into a Senior Account Manager position.
Laptop will be provided

Work arrangement
Yes