Customer Success Manager

Company Description Coverbiz is India’s highest-rated business insurance platform, helping organizations protect themselves against financial losses from unexpected events. The company focuses on reducing the impact of liabilities arising from fires, natural disasters, cyberattacks, lawsuits, and other risks. By offering specialized insurance solutions, Coverbiz supports businesses in safeguarding their operations and continuity. Team members contribute to a mission that combines risk management, technology, and customer-centric service. Working at Coverbiz means joining a fast-growing, impact-driven company in the business insurance space.
Role Description This is a full-time, on-site Customer Success Manager role based in Bengaluru. The Customer Success Manager will manage post-sale relationships with business clients, ensuring their insurance solutions are effectively implemented and understood. Day-to-day responsibilities include onboarding new customers, conducting regular check-ins, handling queries, and coordinating with internal teams to resolve issues promptly. The role involves monitoring account health, identifying opportunities to improve satisfaction and retention, and providing insights on product enhancements based on customer feedback. The Customer Success Manager will also prepare reports, maintain accurate records in customer success tools, and support renewal and upsell conversations in partnership with the sales team.
Qualifications
Strong customer service and customer satisfaction skills, with a focus on delivering a positive client experience.
Proven relationship building and customer retention abilities to maintain long-term partnerships.
Analytical skills to interpret customer data, identify trends, and propose actionable improvements.
Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
Experience in client-facing roles, preferably in insurance, financial services, or SaaS.
Ability to work collaboratively with cross-functional teams and manage multiple accounts simultaneously.
Bachelor’s degree in Business, Finance, Management, or a related field is preferred.
Comfort with CRM or customer success tools and readiness to learn new systems quickly.

Work arrangement
No