Implementation Support Engineer

Role Description The Implementation Support Engineer is a full-time, on-site role based in Coimbatore. This role is responsible for supporting end-to-end implementation of software solutions, including configuration, testing, and deployment activities in collaboration with project and engineering teams. Day-to-day responsibilities include troubleshooting implementation issues, providing technical support to clients, documenting solutions and processes, and assisting in user training and onboarding. The Implementation Support Engineer will interact regularly with customers to understand their requirements, address technical queries, and ensure smooth transition from project implementation to steady-state operations. The role also involves contributing to continuous improvement by identifying recurring issues, suggesting process enhancements, and coordinating with internal stakeholders to deliver high-quality solutions on time.
Key Responsibilities
Candidates should possess strong skills in Software Implementation and Project Implementation for enterprise and mid-market clients.
Candidates should possess Technical Support skills, including troubleshooting, issue resolution, and root-cause analysis.
Candidates should possess Customer Service skills, with the ability to manage client communication and expectations professionally.
Candidates should possess Project Management skills to coordinate tasks, track progress, and support timely delivery.
Relevant experience in IT, software services, or supply chain/commerce platforms is beneficial.
Strong analytical and problem-solving abilities, with attention to detail and clear documentation practices.
Effective written and verbal communication skills, with the ability to work collaboratively in cross-functional teams.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
Qualifications
1+ years of experience in a technical client-facing role
Strong communication and problem-solving skills
Proven ability to manage multiple projects or clients simultaneously
Detail-oriented and highly organized, with a proactive attitude
Strong time-management skills and ability to thrive in a fast-paced environment
Exposure to technical support processes or client success operations

Work arrangement
No