Customer Support & Application Engineer

Bruto Salary: 1800 EUR
Meta Smart Factory is looking for a Customer Support & Application Specialist to work with our customers and support our industrial software solutions.
Programming experience is NOT required.
Today, many software configuration, testing, analysis, documentation, and even development-related activities can be supported by AI tools. Therefore, we are not looking only for traditional software developers.
We are looking for people who can understand a problem, think logically, communicate with customers, learn software quickly, and use AI effectively to find and implement solutions.
Who Can Apply?
Candidates may come from different backgrounds, including:
Industrial Engineering
Software Engineering
Computer Science / IT
Software Testing / QA
Business Analysis
System Analysis
Production / Manufacturing Engineering
Information Systems
Technical Customer Support
Other technical or analytical backgrounds
Fresh graduates and junior candidates are also welcome.
Responsibilities
Communicate directly with customers
Understand customer problems, requests, and business processes
Analyze reported software issues
Reproduce and test customer problems
Use AI tools to help analyze problems and prepare solutions
Test new software features
Prepare test scenarios and customer documentation
Create clear tasks for the development team
Follow customer requests until they are resolved
Support software implementation and configuration
Help customers during testing and go-live
Collect new customer requirements
Support users with day-to-day application questions
Participate in online and, when required, on-site customer meetings
You Do NOT Need to Be a Programmer
You do not need to know how to develop a complete software application from scratch.
We increasingly use AI-assisted software development and automation tools within our workflows.
For this role, it is more important that you can:
Clearly describe a problem
Understand cause and effect
Think logically
Ask the right questions
Use AI tools effectively
Test whether a solution works correctly
Understand customer requirements
Learn new systems quickly
Basic technical knowledge is useful, but advanced programming knowledge is not required.
What We Value Most
We are looking for someone who is:
Curious
Analytical
Responsible
Comfortable communicating with customers
Interested in technology and AI
Able to learn independently
Good at problem solving
Comfortable testing software and investigating issues
Able to clearly explain problems to technical teams
Willing to understand manufacturing and business processes
Advantage, But Not Mandatory
Knowledge of any of the following is an advantage:
SQL
APIs
Software testing
ERP / MES systems
Manufacturing processes
Production planning
Warehouse processes
AI tools such as ChatGPT or coding assistants
Jira or other task management systems
Industrial automation
These skills can also be learned after joining the company.
About the Role
This is not a traditional call-center customer service position.
You will work between the customer, software, AI tools, project team, and development team.
A typical situation may be:
Customer reports a problem → You understand the issue → Analyze it → Use AI and available tools → Test possible solutions → Coordinate with the development team if necessary → Verify the solution with the customer.
The goal is not to write thousands of lines of code.
The goal is to understand problems and solve them efficiently using technology and AI.
About Meta Smart Factory
Meta Smart Factory develops Industry 4.0 solutions including:
MES, APS, WMS, Maintenance, Quality, OEE/KPI, IIoT, Computer Vision, AI and industrial digitalization applications.
Our team works with manufacturing companies in different countries and helps factories digitalize their production and operational processes.

Work arrangement
Yes