Customer Operations Intern

Company Description
Legend of Toys is a dynamic and innovative company committed to creating exciting, high-quality RC cars, drones, and other toys that offer more than just entertainment. We build unique stories and experiences. By designing, manufacturing, and delivering all products in-house with rigorous 20-point quality checks, Legend of Toys advocates for high standards while showcasing Indian talent in creating globally competitive products. Every toy is built for enthusiasts of all ages who delight in adrenaline-filled play, from off-road adventures to aerial tricks. With a growing community of hobbyists and creators, Legend of Toys embodies values of fun, speed, and fearless creativity.
Role Description
This is an on-site Customer Operations Intern role based in Bengaluru. As part of our Customer Experience team, you will get hands-on exposure to how a fast-growing D2C brand delights its customers every day.
Assist the team in responding to customer queries across chat, email, and calls, ensuring timely and friendly communication.
Support customers with order updates, product information, and after-sales assistance.
Help collect and organize customer feedback and data to spot recurring issues and improvement opportunities.
Coordinate with internal teams (logistics, product, and marketing) to help resolve customer requests.
Maintain accurate records of customer interactions in our support tools.
Conduct follow-ups with customers to ensure satisfaction and gather feedback.
What You'll Gain
Real-world experience in customer operations at a fast-growing D2C brand.
Mentorship from an experienced Customer Success team.
Exposure to support tools, CX workflows, and data-driven decision-making.
An opportunity to convert to a full-time role, based on performance.
Qualifications
Students in their final year or recent graduates (any discipline) with a strong interest in Customer Experience or Operations.
Excellent written and verbal communication skills in English. Proficiency in Kannada or Hindi is a plus.
A customer-first mindset, with patience, empathy, and a problem-solving attitude.
Basic proficiency in MS Excel or Google Sheets.
Willingness to learn, take ownership, and work collaboratively in an on-site team environment.
Prior internship or project experience in customer-facing roles is a plus but not mandatory.
A passion for RC cars, drones, or hobby toys is a bonus!
Internship Details
Location: On-site, Bengaluru
Duration: 3–6 months (flexible)
Stipend: ₹15,000 per month
Start Date: Immediate

Work arrangement
No