Desktop Support Specialist

IT Support Specialist
Location: Onsite | Job Type: Part-Time
About the Role
We're looking for an IT Support Specialist to join our team and provide hands-on, onsite support across end-user devices, office infrastructure, and IT asset management. You'll be the go-to person for day-to-day technical issues, device setup, and small infrastructure projects — working closely with our remote technical teams and external vendors to keep everything running smoothly.
What You'll Do
Support Our People
Troubleshoot and resolve issues on desktops, laptops, mobile devices, printers, and other peripherals (Windows, macOS, and Linux)
Set up, deploy, and retire equipment as needed
Escalate complex issues to our Level 2 team when necessary
Keep Our Office Running
Support everyday office tech — network connectivity, printing, phones, AV equipment, and meeting room tools
Install and maintain network equipment like switches, routers, and access points
Help set up digital signage and other smart office tools
Coordinate with vendors for repairs and scheduled maintenance
Manage Our Equipment
Track IT assets from the moment they arrive to the moment they're retired — including labeling, imaging, and deployment
Keep accurate inventory records and help with regular audits
Coordinate warranty repairs and manage spare stock
Support Projects & Events
Help out with office moves, hardware upgrades, and equipment relocations
Provide on-the-ground tech support for company events and product demos
Assist visiting vendors and technicians when they're onsite
What We're Looking For
Experience supporting Windows, macOS, and Linux devices in an office setting
A solid grasp of basic networking (LAN, Wi-Fi, routers, switches, access points)
Some background in IT asset or inventory management
Strong troubleshooting skills and a knack for clear documentation
Great customer service instincts — you're patient, clear, and easy to work with
Comfortable working independently and coordinating with remote teams and outside vendors

Work arrangement
No