Desktop Support Technician

Desktop Support Specialist (DSS L1)
Location: Chandigarh, India
Work Model: Onsite
Contract: Freelance B2B
Engagement: Dispatch / On-Demand Support
Work Type: Ticket-Based Support
Schedule: Monday–Friday | Standard Business Hours
Rate
INR 300/hour
INR 900/half-day
INR 1,800/full-day
Role Overview
We are looking for an experienced Desktop Support Specialist (DSS L1) based in or around Chandigarh, India to provide onsite IT support on a dispatch/on-demand, ticket-based basis.
The engineer will handle customer IT support tickets during standard business days and hours, providing hands-on troubleshooting and resolution of desktop, hardware, software, and end-user issues.
Key Responsibilities
Provide onsite L1 Desktop / End-User Support.
Troubleshoot Windows desktops, laptops, applications, and user issues.
Diagnose and resolve hardware and software problems.
Support monitors, printers, docking stations, and other peripherals.
Perform hardware installation, replacement, configuration, and basic troubleshooting.
Troubleshoot basic LAN, Wi-Fi, and connectivity issues.
Assist with user login, workstation, and account-related issues.
Perform IMAC (Install, Move, Add & Change) activities when required.
Perform device setup, configuration, imaging, and reimaging as required.
Follow customer IT procedures, security policies, and support guidelines.
Document troubleshooting steps and resolution details in the ticketing system.
Escalate complex issues to L2/L3 teams when required.
Complete assigned tickets professionally and within the required SLA.
Required Technical Skills
Hands-on experience with:
Active Directory (AD)
Microsoft Intune / SCCM
BitLocker
Windows 10/11
Desktop and laptop hardware troubleshooting
Printers, monitors, docking stations, and peripherals
Basic network and connectivity troubleshooting
User and workstation support
Candidate Requirements
3+ years of experience in Desktop Support, DSS, EUC, Field IT Support, or Service Desk.
Strong hands-on troubleshooting and problem-solving skills.
Practical experience with AD, Intune/SCCM, and BitLocker.
Good communication and customer-facing skills.
Ability to work independently at customer locations.
Professional and customer-oriented approach.
Must be based in or near Chandigarh and able to provide onsite support.
Must be available during standard business days and hours.
Ability to accept and respond to ticket-based dispatch assignments within the required SLA.
Contract & Engagement
Freelance B2B | Dispatch / On-Demand | Ticket-Based
Support tickets will be assigned based on customer requirements and will fall within standard working days and business hours.
This is an on-demand engagement, meaning there is no guaranteed number of tickets, assignments, or working hours.
Intrested candidates also can share cv at Muhammad.Saqib@sharpbrains.global

Work arrangement
No