Operations Manager

🚀 We’re Hiring | Manager – Operations
📍 Location: Chennai – Thoraipakkam
💼 Experience: 14+ Years
🏦 Domain: Finance & Accounting
🏢 Work Mode: Work From Office
🤝 Interview: Face-to-Face (F2F)
🕐 Shift: 7:00 PM – 4:00 AM (WFO)
🎯 Role Overview
We’re looking for an experienced Operations Manager to lead large-scale Finance & Accounting operations, manage key client relationships, drive SLA & quality performance, and build high-performing teams.
🔑 Key Responsibilities:
Lead overall operations, SLA, quality, productivity & process delivery
Manage key clients, stakeholders and ensure high client satisfaction
Drive process improvements, KPIs, performance tracking and operational excellence
Lead, mentor and develop teams while building the next line of leadership
Manage client calls, reports, escalations and resolution of bottlenecks
Collaborate with Business Leaders, Delivery & Account Management teams
Support P&L, Balance Sheet controls, transitions and new business initiatives
Identify opportunities for process improvement, farming and business growth
Ensure effective resource and infrastructure utilization
Drive employee engagement, coaching, recognition and retention initiatives
🎓 What We’re Looking For
Graduate / Post-Graduate, preferably in Commerce / Finance
14+ years of overall experience, with strong relevant Operations experience
Minimum 5+ years in a leadership/operations management role
Strong Client Management, Stakeholder Management & Team Leadership skills
Experience in Finance & Accounting / Shared Services / BPO operations preferred

Work arrangement
No