Vice President of Product Experience

Position Overview
The Vice President of Product Experience is responsible for formulating the company's product experience strategy and overseeing product experience, user needs analysis, product design, and experience optimization. The role ensures that products meet customer requirements and continuously enhance the user experience.
This position requires close collaboration with product, design, technology, marketing, sales, and customer-facing teams. The incumbent will drive continuous product improvement through user research, data analysis, and product feedback, while establishing unified product experience standards.
Key Responsibilities
Formulate the company's overall product experience strategy and long-term development plan.
Establish product experience management systems, standards, and workflows.
Manage teams dedicated to product experience, user needs analysis, and experience optimization.
Conduct in-depth analysis of customer needs, user behavior, and product feedback.
Drive user research, customer surveys, and experience data analysis.
Collaborate with product, design, technology, and business teams to develop product experience solutions.
Oversee the end-to-end experience process, from planning, design, and development to post-launch.
Define and track key performance indicators (KPIs) related to product experience.
Identify experience issues during product usage and formulate improvement plans.
Drive continuous optimization of product interfaces, features, workflows, and service experiences.
Coordinate across product, technology, marketing, sales, and customer support departments to implement experience improvements.
Establish mechanisms for product experience evaluation and quality management.
Adjust product experience strategies based on customer feedback and market changes.
Regularly report on product experience performance, user feedback, and optimization results to senior management.
Mentor and develop teams specializing in product experience, user research, and related fields.
Qualifications
15–20+ years of experience in product management, product experience, user experience (UX), product design, or related fields.
10+ years of experience in product experience, product management, or senior team management.
Experience managing the experience of large-scale products or multi-product ecosystems.
Familiarity with user research, user behavior analysis, and methods for product experience evaluation and optimization.
Strong capabilities in data analysis and customer insight.
Proven experience driving the implementation of product experience initiatives across departments.
Excellent strategic planning, project management, and execution skills.
Ability to balance customer needs, product goals, technical constraints, and business objectives.
Strong team leadership and talent development capabilities.
Proficiency in common tools for product analytics, user research, design collaboration, and project management. Bachelor's degree or higher required; majors in product management, design, marketing, business management, computer science, or related fields are preferred.

Work arrangement
Yes