Global Security Operations Center Operator

Position Summary
​Join the Fast-Growing Security Industry and Make a Difference!
​Are you passionate about saving lives and protecting assets? We have an exciting opportunity for you to join the rapidly expanding security industry in an entry level position working on site in Scottsdale, AZ.
​This is a great opportunity for candidates with a strong interest in security or who want to build a career in threat monitoring and intelligence. Although previous operational security experience is ideal, we welcome applications from anyone with related experience and skills (e.g. research, customer service or business management) who is comfortable working in a fast-paced environment. This includes recent graduates with a demonstrated interest in the security industry. Sibylline offers GSOC Operators a clear and established career progression pathway towards becoming skilled Intelligence Analysts within the private sector.
​No prior experience? No problem! We offer some of the best industry-standard training to equip you with the skills and knowledge needed to excel in this field. We only require an associate degree and a solid commitment to making a difference.
​Join our team and be a part of an industry that is making a real impact on society. Please submit your application now to take the first steps towards a rewarding career now in the security industry.
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Essential Functions / Responsibilities
Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service on their relevant shift.
Ensure all forms of communication, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous, and professional manner and documented appropriately.
Maintain knowledge of GSOC-specific standard operating procedures.
Manage life-safety, alarm, communications, reporting, video management, and access control functions at designated locations.
Investigate and respond to alarms promptly.
Evaluate and process information received from all available sources and respond with appropriate communication and dispatch procedures.
Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, emergency services, such as EMT, fire departments, etc.
Participates regularly in security/safety training programs to stay current on critical GSOC responsibilities and competencies inclusive of drills and tabletop exercises.
Other duties as assigned.
Knowledge, Skills, and Abilities
Excellent writing, communication, and critical thinking skills.
Quick learner with strong multitasking abilities and attention to detail.
Organized and comfortable in fast-paced environments.
Effective team player who can also work independently.
Strong customer service skills.
Basic IT literacy.
Preferred experience in Security Operations and familiarity with incident management platforms.
Proficient in Microsoft Office applications (preferred).
Familiarity with access control and CCTV systems (preferred).
Experience with security tools such as Lenel and Genetec (preferred).
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Employment type
Full-time

Work arrangement
No