GSOC Operator

Position Summary
We are looking for a Global Security Operations Centre (GSOC) Operator to join our team. You will be responsible for monitoring physical security functions, detecting and assessing threats, reporting incidents, and determining impacts on business operations, employees, and facilities. Situations monitored and actioned can result from technical failures, extreme weather, political instability, crime, or terrorism.
You will use various tools to accomplish these functions, such as global access control and alarm monitoring systems, integrated video monitoring systems, enhanced visitor management systems, and in-house applications.
Essential Functions / Responsibilities
Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service
Ensure that all forms of communication, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous and professional manner and documented appropriately
Maintain knowledge of the SOC-specific standard operating procedures
Manage life safety, alarm, communications, reporting, video management, and access control functions at designated locations
Investigate and respond to alarms promptly
Evaluate and process information received from all available sources, and respond with appropriate communication and dispatch procedures
Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, and emergency services, such as EMTs, Fire Departments, etc
Regularly participate in security/safety training programs to stay current on critical SOC responsibilities and competencies, including drills and tabletop exercises
Write accurate and concise reports for team members and department supervisors
Other duties as assigned
Knowledge, Skills, and Abilities
Ability to send out informative emails and action alarms on time
Ability to think critically
A quick learner with the ability to multi-task
Attentive, organised, and detail-oriented
Comfortable working in a fast-paced environment
A strong team player with the ability to work independently as needed
Excellent written and verbal communication skills
Strong customer service skills
Ability to think quickly, multi-task, problem solve, prioritise and coordinate responses in a fast-paced work environment.
Qualifications
Relevant work experience in security, research, analysis, investigations or customer service
College / University degree preferred
Previous Security Operations Centre (SOC) experience preferred
Proficiency in Microsoft Office suite applications preferred
Familiarity with access control systems, CCTV monitoring systems, and incident management platforms. Experience with security applications including Lenel and Genetec is preferred

Employment type
Full-time

Work arrangement
No