Lead Customer Success Growth

Role Purpose
Drive expansion within strategic accounts by strengthening executive relationships, increasing stakeholder engagement, building customer advocacy, and supporting cross-sell and upsell opportunities. Partner closely with Sales, CSLs, and Account teams to accelerate revenue growth from existing customers.
Key Responsibilities
Own account growth and expansion programs across strategic customers
Partner with Sales and Customer Success teams to identify and accelerate expansion opportunities
Develop and execute account-based marketing programs for priority accounts
Build executive engagement initiatives, customer advisory councils, and leadership forums
Drive customer advocacy through references, case studies, testimonials, and speaker programs
Increase stakeholder coverage and buying committee engagement within key accounts
Develop account intelligence and relationship-building strategies
Measure and report impact on expansion pipeline and account growth
Success Metrics
Expansion pipeline influenced
Revenue growth from strategic accounts
Cross-sell and upsell opportunities supported
Executive relationships established
New stakeholders engaged across key accounts
Customer references and advocacy assets created
Advisory council participation and engagement
Strategic account engagement scores
Experience
6+ years of experience in Customer Marketing, Strategic Account Marketing, Customer Success, Account Management, or Revenue Growth roles
Experience working with enterprise technology, AI, analytics, SaaS, consulting, or digital transformation organizations

Work arrangement
No