Student Success Specialist

About us
AdmissionPrep is a high-performance coaching company helping students take control of their post-secondary journey. We combine admissions expertise, academic skill development, and personalized mentorship to give students a competitive edge. We are looking for a Student Success Specialist for a joint role across our Student Success and Growth teams: part of your week is making sure every student who reaches us feels looked after, and part is planning and filming short-form video that educates and inspires students and families.
The details
Part-time employee position, 12 to 25 hours per week, with potential to scale hours during peak seasons.
Pay: $20 to $25 per hour, depending on experience.
Hours: student support is predominantly weekends. Content work follows a weekday cadence: filming, organizing, and uploading early in the week, scripting and planning later in the week.
Location: remote or from our Vancouver office, a co-working space shared with other Vancouver startups in Mount Pleasant (Canada-based applicants only; must be a Canadian Citizen or Permanent Resident).
Placement period: October through the end of your school year (April to May).
Eligibility: you must be a current university student. Our audience is students and parents aiming for top schools, and your on-campus perspective is part of what makes this role work.
Shortlisted candidates complete a short video creation test as part of the process.
ResponsibilitiesStudent support
Answer student and family emails promptly, clearly, and warmly, and own each conversation through to resolution
Take and return phone calls from students and parents, handling questions about sessions, scheduling, and next steps
Keep our records accurate and current: session notes, contact details, scheduling changes, and follow-ups
Provide general administrative support to the Student Success team so advisors and tutors can focus on coaching
Notice where students get stuck or confused, flag patterns, and help improve how we communicate and onboard
Follow up proactively with students who have gone quiet, missed a session, or have an open question
Escalate anything time-sensitive or sensitive to the right advisor or manager
Content creation
Create high quality short-form content for TikTok, Instagram, and YouTube
Learn our brand, audience, and content frameworks
Attend weekly content planning and scripting sessions, and show up with ideas and hooks
Film 6 to 7 short-form videos per week
Organize and upload all takes the same day, following our naming conventions
Write a concise shoot report with timestamps of the best takes, and hand off cleanly to editors
Track deliverables in our content calendar and hit weekly targets reliably
Work with the team to iterate on hooks, angles, and calls to action based on performance
Qualifications
Current university student with a strong bias for action and ownership
Excellent written English: you can answer a worried parent or a confused student in a few clear, kind sentences
Confident and warm on the phone, comfortable de-escalating, and able to say what will happen next
Comfortable on camera and confident delivering scripted A-roll with clear audio
You love social media and trends, and you enjoy crafting content from hook to call to action
Familiar with TikTok, Instagram Reels, and YouTube Shorts storytelling: hooks, pacing, and retention
Organized and reliable: you manage calendars, name files properly, keep a shared inbox under control, and meet deadlines
Comfortable learning a CRM, a shared inbox, and scheduling tools
Positive, coachable, and collaborative: you take feedback and ship improvements fast
Reliable weekend availability
Genuine interest in helping students succeed
No gear requirements
What you get
Learn from an organic social team generating over 1.5 million hits per month, and see how a content operation runs end to end, from ideation to production to performance
Playbooks, structured feedback, and hands-on coaching
Ship weekly and build a portfolio of real outcomes
A mission that matters: helping students unlock options for their future

Work arrangement
Yes