Implementation Engineer

Company Description
Redacto is a unified command center for data privacy, designed to put control in the hands of security and technology leadership. The platform is built from the ground up to support CISOs, CIOs, and CTOs in managing complex privacy requirements. Redacto focuses on simplifying data privacy operations, streamlining compliance workflows, and improving visibility into sensitive data. Team members collaborate closely with customers to help them safeguard information and strengthen their privacy posture.
Role Description
The Implementation Engineer role at Redacto is a full-time, on-site position based in Bengaluru. This role is responsible for implementing Redacto’s data privacy solutions for new and existing customers, including configuring software, integrating systems, and validating deployments. The Implementation Engineer collaborates with project managers, product teams, and customer stakeholders to gather requirements, plan implementation steps, and ensure successful go-lives. Day-to-day activities include troubleshooting technical issues, providing hands-on support during deployments, documenting implementation processes, and training customer teams on best practices. The role also involves continuously improving implementation methodologies and contributing feedback to enhance product features and customer experience.
What You'll Do
Implementation and configuration
Run implementations from kickoff to go-live across Redacto's modules
Configure the platform for each client: users, roles, workflows, notices, consent forms, assessment templates and approval flows
Set up client tenants, environments and settings in both UAT and production, and keep the two in sync
Turn client requirements into working configuration, and push back when a requirement doesn't make sense
Integration
Integrate Redacto with client systems using REST APIs, webhooks and SDKs
Place our web and mobile SDKs on client websites and apps, working with the client's developers
Connect Redacto to client CRMs, marketing tools, ticketing systems and internal applications
Debug integration failures using browser dev tools, API logs and Postman
Use SQL to check data, reconcile records and investigate issues
Client delivery
Run requirement-gathering calls, solution walkthroughs and UAT sessions
Be the hands-on technical contact for the client's IT and application teams
Support go-live and the hypercare period after it, and resolve issues within agreed timelines
Track tasks, risks and blockers, and escalate early
Documentation and product feedback
Write implementation runbooks, configuration documents and handover packs
Write reusable scripts, templates and checklists that make the next implementation faster
Pass feedback from the field to the product team: bugs, gaps and feature requests with clear reproduction steps

Work arrangement
No