Live opening · Posted 6 days ago

L1 Zimbra Email Support Engineer

SISL Infotech · Navi Mumbai, Maharashtra, India (On-site)

Linkedin No

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At a glance

The key details from the original listing.

Posted 6 days ago

CompanySISL Infotech

LocationNavi Mumbai, Maharashtra, India (On-site)

Work modeNo

Source

ListedPosted 6 days ago

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About the role

Description supplied by the original job listing.

L1 Zimbra Email Support Engineer
Function: Email / Messaging Support
Experience: 1–3 years
Location: Rabale, Navi Mumbai
Employment: Full-time
Shift: Rotational / 24×7, as per project requirement
Qualification: Any Graduate with relevant experience
The candidate should have good knowledge of Zimbra mail services, email troubleshooting, SMTP/IMAP/POP, DNS, mailbox administration and Linux fundamentals.
Zimbra Email User Support
Provide L1 support to users for Zimbra email-related issues.
Troubleshoot issues related to:
Email sending and receiving
Mailbox login
Password-related issues
Webmail access
Mailbox quota
Basic Zimbra Administration
Perform authorized L1 administrative activities such as:
Create/modify/disable email accounts as per approved request.
Reset/unlock user passwords as per security procedure.
Check mailbox status and quota.
Modify mailbox quota based on approved requests.
Check account status and service availability.
Assist with mailbox provisioning and de-provisioning.
Support distribution lists/groups as per defined procedures.
Perform basic domain/account-level checks.
Verify mailbox storage utilization.
Maintain user and mailbox-related records.
Email Service Monitoring
Monitor the availability and health of Zimbra email services.
Monitor Zimbra services and identify service failures or abnormalities.
Check basic status of services such as:
SMTP
IMAP/IMAPS
POP/POP3
LDAP
MTA
Mailbox
Proxy
Anti-spam/Anti-virus

Work arrangement
No

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