Customer Success Associate

Company Description Houzeo is a modern real estate technology company offering a user-first home buying and selling app that puts individuals in control of their real estate transactions. Since 2017, the company has focused on making property deals simple, fast, and transparent for buyers and sellers across the United States. Buyers benefit from powerful search tools, real-time updates, and personalized insights, while sellers can list homes affordably through Flat Fee MLS services that reduce traditional agent commissions. Houzeo leverages SEO, content marketing, and strategic partnerships to maximize listing exposure and connect users with trusted agents when needed. The team is committed to delivering an efficient, accessible experience that helps every user save money and make informed decisions.
Role Description This is a full-time, on-site Customer Success Associate role based in Mumbai. The Customer Success Associate will support users throughout their real estate journeys by responding to inquiries, resolving issues, and guiding them through the Houzeo platform features. The role includes managing customer interactions via phone, email, chat, and in-app messaging, ensuring timely responses and clear communication. The associate will monitor customer accounts, track key success metrics, and provide feedback to internal teams to improve product features and overall user experience. Day-to-day responsibilities also involve educating customers on best practices, assisting with onboarding, and proactively identifying opportunities to enhance satisfaction and long-term retention.
Qualifications
Ability to build strong relationships and foster trust through effective Customer Engagement and Customer Retention skills.
Demonstrated experience in Customer Support, with a focus on delivering high Customer Satisfaction in a fast-paced environment.
Strong Analytical Skills to interpret user data, identify trends, and recommend improvements to processes and customer journeys.
Excellent written and verbal communication skills in English; additional regional languages are an advantage.
Comfort with technology, web applications, and CRM or ticketing systems; prior experience in SaaS or real estate is a plus.
Proactive problem-solving mindset, attention to detail, and the ability to manage multiple tasks and priorities efficiently.
Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent practical experience.
Willingness to work on-site in Mumbai and collaborate closely with cross-functional teams.

Work arrangement
No