Client Relationship Management

Company Description Houzeo is a modern home buying and selling app that empowers users to manage their real estate journeys with transparency and control. Since 2017, the company has focused on simplifying transactions across the U.S. through a user-first platform that connects buyers and sellers in every neighborhood. Buyers can search listings, schedule showings, and make offers with real-time updates and data-driven insights, while sellers benefit from cost-effective listing options, including Flat Fee MLS services that reduce traditional commissions. Houzeo leverages SEO, content marketing, and strategic partnerships to maximize listing visibility and help users save money. The team is committed to making real estate more efficient, accessible, and supportive for every customer.
Role Description The Customer Success Associate is a full-time, on-site role based in Thane. This role focuses on guiding customers through their use of the Houzeo platform, ensuring they understand features and can complete their real estate transactions smoothly. Day-to-day responsibilities include responding to customer inquiries, resolving issues, providing product education, and proactively following up to ensure satisfaction and continued engagement. The associate will collaborate with internal teams to escalate complex cases, gather feedback, and suggest improvements to processes and platform features. The role also involves documenting interactions, tracking key metrics, and contributing to a positive, service-oriented customer experience.
Qualifications
Candidates should possess strong customer-focused skills, including Customer Engagement, Customer Support, Customer Satisfaction, and Customer Retention capabilities.
Candidates should possess solid Analytical Skills to interpret customer data, identify trends, and support continuous improvement in service delivery.
Strong verbal and written communication skills, with the ability to explain complex information clearly and patiently.
Proven ability to manage multiple customer interactions, prioritize tasks, and maintain accuracy in a fast-paced environment.
Comfort with using web-based tools, CRM systems, and basic office software; familiarity with real estate or tech platforms is an advantage.
Collaborative mindset and willingness to work closely with cross-functional teams to resolve issues and enhance the customer experience.
Relevant academic background in business, communications, or a related field, or equivalent practical experience in customer-facing roles.

Work arrangement
No