SME Account Manager

This is an excellent opportunity for individuals eager to start their sales career in a dynamic and fast-paced environment. As a SME Account Manager, you will oversee a territory of SME accounts, leveraging your communication skills and attention to detail to ensure successful renewals and contribute to the company's growth. This role offers the chance to build foundational sales skills while engaging with clients globally and working collaboratively across teams.
Key Responsibilities
Account Management & Client Support
High-Volume Account Management: Oversee a portfolio of SME accounts globally, ensuring smooth renewals, client satisfaction, and timely engagement.
Client Retention & Support: Provide continuous support to clients throughout the year, identifying opportunities to improve their experience and ensure successful renewals, with a focus on maintaining strong relationships.
Revenue Growth & Pipeline Management
Year-over-Year (YoY) Growth: Drive year-over-year revenue growth through consistent renewal success and securing growth opportunities within your accounts.
Pipeline Efficiency: Manage a high-volume sales pipeline, maintaining consistent communication through calls and emails to ensure timely renewals and proactive engagement.
Upselling & Cross-Selling: Proactively identify opportunities for product and user expansion, securing incremental revenue and maximizing account value.
Negotiation: Lead pricing discussions and renewal negotiations to retain accounts, maximizing value while meeting revenue targets.
New Business Lead Management
Lead Qualification & Prioritisation: Qualify inbound and internally generated leads within defined SLAs, assessing customer use case, need, budget, and buying authority to ensure a high-quality pipeline and accurate CRM management.
Efficient Sales Execution: Engage leads quickly and progress opportunities through a structured, efficient sales process, ensuring timely follow-up, clear discovery, and effective pipeline progression.
Use-Case Discovery & Product Positioning: Conduct consultative discovery to understand customer workflows and needs, positioning the most relevant Fastmarkets products and solutions aligned to the customer’s use case.
Pricing & Commercial Discipline: Ensure customers are priced correctly according to scope, usage, and commercial guidelines, maintaining revenue integrity while clearly communicating value.
New Logo Conversion: Convert qualified leads into first-year customers, managing early-stage engagement through to proposal, negotiation, closed won, onboarding, and adoption
Lead Nurturing: Maintain ongoing communication with early-stage or longer-term prospects to build relationships and develop future opportunities.
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.
If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.
KNOWLEDGE, EXPERIENCE AND SKILLS
We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.
Minimum of 2 years in customer-facing roles
Excellent English proficiency (written and verbal)
Strong communication and negotiation skills
Ability to thrive in a fast-paced, high-volume environment
Team-oriented mindset with a focus on collaboration
If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Employment type
Full-time

Work arrangement
Hybrid