Desktop Support Engineer

Company Description Sysnet Technology Navigator is a technology services provider focused on delivering reliable IT infrastructure and support solutions to businesses. The company emphasizes strong customer service, responsive technical assistance, and high-quality maintenance of computer systems and peripherals. Team members work closely with clients to ensure minimal downtime and stable operations. Sysnet Technology Navigator offers opportunities to develop practical technical skills and grow within a professional support environment.
Role Description This is a full-time, on-site Desktop Support Engineer role based in Bikaner. The Desktop Support Engineer will provide front-line technical support for desktop computers, laptops, and peripherals, including installation, configuration, and maintenance. Daily responsibilities include diagnosing and troubleshooting hardware and software issues, supporting printers and related devices, and ensuring systems run efficiently and securely. The role involves responding to user support requests, documenting issues and resolutions, coordinating with senior technical staff when needed, and following company procedures for incident and asset management.
Qualifications
Candidates should possess skills in desktop computers and computer hardware, including installation, configuration, and basic upgrades.
Candidates should possess skills in technical support and troubleshooting to diagnose and resolve user issues effectively.
Candidates should possess skills in printer support, including setup, connectivity, and maintenance of printers and related peripherals.
Basic knowledge of operating systems (such as Windows), networking fundamentals, and standard office applications.
Strong customer service orientation, clear communication skills, and the ability to explain technical issues in simple terms.
Ability to work on-site, manage multiple tasks, and follow structured support processes and documentation standards.
Relevant certification (such as CompTIA A+ or equivalent) or a diploma/degree in IT, Computer Science, or a related field is beneficial.
Prior experience in a desktop or IT support role is preferred but motivated early-career professionals are encouraged to apply.

Work arrangement
No