Tech Support Engineer | Fresher | Mumbai

About the Company :
Odyssey Technologies Limited is a three decade old public company based in Chennai and with presence in Mumbai and Delhi. It is a pioneer in Cryptography based security in the country and has been servicing large institutions in the areas of Finance, Banking, Stockbroking and Governance. Odyssey's applications are known for their simplicity, ease of use and technological sophistication.
Job description - Technical Support Engineer
Responsibilities
· Managing multiple client accounts for technical support
· Deploying Odyssey’s products for clients;
· Monitoring and maintaining Odyssey’s products;
· Installing and configuring operating systems and applications;
· Providing Technical support with issue resolution via Phone/Chat/Email electronic medium;
· Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
· Troubleshooting system, network and product configuration problems and diagnosing and solving faults;
· Providing support, including procedural documentation and relevant reports;
· Responding within agreed time limits to call-outs;
· Prioritizing and managing many open cases at one time;
· Establishing a good working relationship with clients and teams;
· Testing and evaluating products;
· May require to work onsite in Customer location
Technical Knowledge
· OS– Installation and configuration of Linux, Windows, VMWare and other Unix flavors an added advantage.
· Working experience in HTML, HTTP, FTP, javascript, XML, SQL, shell scripts
· Working knowledge of Network devices like routers, firewall, switch, load balancers, antivirus, VPN, etc.
· Working experience in setting up web servers, email servers
· Experience in network protocols and packet analysis
· Familiarity in database/system administration will be an advantage
· CISA/CISSP certifications will have a weightage
· Working experience in SSL, PKI, security protocols/products will be an added advantage
Additional skills
· Able to work independently and efficiently to meet deadlines.
· Self-motivated, Detail-oriented and organized.
· Experience with Hardware and Software issues.
· Proficient in Internet related applications such as Web Browsers & E-Mail clients
· Excellent Communication (Oral and Written), Interpersonal, Organizational and Presentation skills
· Flexibility to travel, relocate, adapt to locations/languages
Education
BE / B Tech in Computer Science / Electronics/ IT; Msc, MCA and Mtech.
Location
Goregoan and Airoli, Mumbai

Work arrangement
No