Sr.executive- Operations - International Sales

Key Responsibilities
 Coordinate end-to-end execution of international customer orders.
 Process sales orders and maintain accurate records in ERP/CRM systems.
 Monitor order status and ensure timely updates to customers and internal teams.
 Follow up with production, sourcing, and inventory teams to ensure adherence to delivery timelines.
 Serve as a primary point of contact for operational queries from international customers and sales representatives.
 Provide regular updates regarding order status, dispatch schedules, and shipment tracking.
 Resolve customer concerns by coordinating with relevant internal departments.
 Coordinate with logistics partners and freight forwarders for international shipments.
 Prepare and review export documentation, including commercial invoices, packing lists, certificates of origin, and shipping documents.
 Support the International Sales team with quotations, product information, pricing sheets, and presentations.
 Assist in maintaining customer databases and sales reports.
 Track sales performance and prepare periodic MIS reports.
 Collaborate closely with Production, Planning, Procurement, Design, Finance, and Logistics teams.
 Facilitate smooth communication between international markets and internal stake holders.
 Escalate potential delivery or operational risks proactively.
 Generate order tracking reports and operational dashboards.
 Identify process improvement opportunities to enhance efficiency and customer experience.
 Maintain accurate documentation and records for audits and business reviews.

Work arrangement
No